La Granja Parilla & Seafood — Restaurant in Tamarac

Very clean restaurant…staff was attentive and friendly! I had the spicy fish (grouper) meal with comes with rice and beans. I ordered some red onions (this doesn’t come with the meal). Absolutely delicious. I am coming back with my friends.

Update 8/27/2021 - I came here before work so I can have a nice dinner and I am appalled by the service that I received. I received the right meal with the wrong sauce and instead of correcting it and giving me fresh food I was offered soggy fish that was sitting in box. I waited while the other half of my food got cold. When I ask for a refund, I was told the manager was in the bathroom and She was the only one that can give me a refund . I waited for her to come out and ever after I mentioned I had to go pick up my kids. No one offered to help. I repeated that I had to go and then one of the associate asked me for the receipt and I said why do you want the receipt if you’re not gonna give me a refund. She says ” you said you have to go so I’m gonna give you a refund “ Really?!!!! 😲😲😒😒🤨🤨🤨🤨 So, you could have helped all along?!

At this moment the manager comes out, now I’m beyond upset because you could’ve helped me all along and you made me wait that long instead of just issuing the refund. I payed with my card, but they refunded me in cash. No one even offered to make me fresh food. It was just a long drawn out explanation about how the spicy fish is made similar to the garlic fish. I don’t care. I paid $21.00…please give me fresh food. The manager listened attentively to what I had to say.

I live about 25 minutes from this place and passed other La Granjas just to come here. I order the same thing every time. I don’t know what happened this time. Service is important and it’s not worth it even if the food taste good…and to be treated like that. I left hungry, annoyed, upset, and disappointed because you can tell they only wanted to sound right instead of just making the fresh food. One star for that reason. If I’m provided with better service I will probably think about changing it back but because of poor service, I will never go back to five stars. Maybe update in the future if I feel like trying again.

I don’t want to spend my time and my hard earned money somewhere where neither is appreciated. Absolutely ridiculous. That is not how you...

Aside from the fact that the food, although it looked appetizing, tasted awful. I ordered overpriced spaghetti with beef, which was hard and tasted chewy, like rubber. I didn't complain about the food, but took the leftovers to feed the dog that I do not own. I did complain about the overpriced bottle of water and the manager, "Monica," who desperately needs customer service training took my comments personally and became offended. I'm hoping that this business owners heed this incident as a signal that Monica needs to be reprimanded and needs to understand how to deal with customers like me that commented that the water is highly overpriced. And she also needs to understand that these reviews do affect a business reputation and it's profits, as, due to her highly uptight and confrontational style, leaves much to be desired. She needs to be chastised and trained, if she is to be retained by its corporate owners, as she left a bad taste in my mouth, to the point of deciding not to return to that location. So, therefore, she gets a "0" for her lack of skills in resolving customer complaints. And due to agency law, as she represents this business, this business gets a zero for having her as a manager and not realizing that she is not an effective manager, but a disability to this business. Plus, word of mouth advertising is the worse type of advertising, which results in non returning customers like me. The first rule that Monica failed to follow is that "the customer is always right." If management begins to notice fewer customers and less profits, maybe it's time to change its manager and to fully train her replacement. I would love to hear back from...

Always the same problem at this specific location.

I walked in for a pick up order, Register is busy with a customer explaining the whole menu, there three other people directly at the counter for pick up, I say I’m here for a pick they all look at me and all three of them walk away. One goes to break. One goes back to stocking. One goes back to the back. Okay….

Wait for the guy to be done ordering 5 minutes later, say the name I’m picking up. Won’t give me my order because I didn’t bring my phone, and only then after listen everything single item in the order she says it’s not ready. I point to the order behind her that’s been sitting on the counter since I got here and she says “oh.”

And then hands me two cups to get my drinks but the soda is out, wait 5 minutes please. Then I’m signaled that “It’s good!”

Only to get home later to be missing my sauce, and plantains and for the soda to not be good and still flat…..

This place always manages to frustrate the ever living snot out of me, every six months when I forget about the customer service. Save yourself the headache honestly and I really don’t get it, I’m genuinely confused, is it because I’m black? Is it because I look like I don’t speak Spanish? Do I just keep getting the one staff crew that just doesn’t give a damn like genuinely I’d like to know what the issue is.

pueden tratar como a una persona que pagó por un servicio? ¿Es realmente...