Casper - Midtown Tampa — Local services in Tampa

We've been in the market for a new mattress for several months and did a ton of research. We were skeptical of any mattress that we could not actually try prior to purchase and that ruled out a number of on-line candidates, Fortunately, Casper has a store nearby, so we drove over to try them out.

We were meant by Cassi, who asked a few questions to get us started. She was fantastic throughout the process, answering all our questions, pointing out the differences in the various models, and allowed us to take our time. She was never pushy, simply helpful. We were able to try our the ones we were considering, including several with adjustable bases. We settled on the Casper Dream with an adjustable base and after thinking about it, placed the order, to include delivery and set up.

We got regular updates on the order shipment and knew when it arrived at the store. We were contacted by Casper immediately after all the items had arrived, and arranged for delivery two days later. The driver contacted us, confirmed our information, and sent us texts from the time he left to pick up the mattresses to the time he got to our front door. The delivery team was professional and courteous, even asking if they needed to remove their shoes before coming inside. The set up went smoothly, the team cleaned everything up, and we had our new mattress.

Thus far, we love it. It's not too firm but not too soft, although I know firmess is a personal matter. The adjustable base lets us raise or lower our heads and feet, and there's a nice lumbar support as well. AND....a vibration mode, which you can adjust from barely noticable to a more robust setting. Nice.

I can't imagine not being able to find a setting combination that isn't comfortable. We've come to appreciate the pre-programmed "zero gravity" setting, which raises both the head and lower body simultaneously to predetermined levels.. You can do the same thing manually and you can tweak the head or foot elevations as well, but we found the pre-set quite nice.

We are very pleased with both the product and the service. We would not hesitate to recommend them to anyone in the market for a...

Update-After months of sleeping on the sheets I purchased, I felt I had to update my review to include how disappointed I was in the product. The mattress itself is still great although there is some "breakdown" of the edges. The sheets are so oversized for my full bed with the top sheet extending beyond the end of the bed and the sides showing below my queen comforter. Because the mattress is very heavy, it makes it difficult to tuck the excess material under even for the fitted sheet. The sheets are very scratchy even though I have followed the washing instructions. The two different pillows are so full that I had neck pain after the first night. I had mentioned these issues to the store manager when I first used the products but was told I could not return the sheets and pillows. Original review I needed a new mattress. After extensive research, I had my options narrowed down to three with Casper being one of them. Casper was the only one who had a store in the area where you could see/try the products. I scheduled a “nap visit” with Beatriz and she was very helpful and gave me the time to experience each mattress they had on display. I went back to the store a week later and was very lucky to get the store manager, Cassi, to answer my follow-up questions. She was so knowledgeable of the products and was very patient in answering my numerous questions. I never felt pressured or hurried to make a decision. She also helped me to stay within my budget and bundle my items to take advantage of great discounts. The Wave Hybrid Snow mattress and coordinating pillow felt like I was resting on a cloud with just the right amount of firmness. Their delivery fees are very reasonable compared to their competitors and they even offer an expedited service for a small fee if you need it right away. I can’t recommend this store enough and am looking forward to having my...

Visited the store in the Midtown complex a total of 3 times before pulling the trigger on our Wave Hybrid split King with adjustable base and Snow Cooling technology. On the 3rd visit brought my husband so he could experience the different models. He was a bit skeptical based on price point, and wanted to check out Mattress Firm before making a decision. Went over to the traditional mattress place, tried purple, and all the other options and nothing compared to the Wave Hybrid. So we went back to Casper bought the bed, adjustable frame, pillows, blankets, duvet, and comforter set! Took advantage of 20% off entire purchase buy more save more promotion! Non pushy sales associates and very nice store experience. I give 4 stars instead of 5 because the price point is on the very high side for this top of the line model. More than I wanted to spend but we splurged! After our minimum 30 nights sleep, ended up returning the beds. They just did not give us the support we needed and we were not comfortable, way too soft, and not cooling at all. Ended up buying tempur-pedic cooling luxebreeze. Casper did honor 100 refund and they took the mattresses and adjustable bases back. They had a company come...