Xfinity Store by Comcast — Local services in Taylor

Went in two years ago and signed up for internet. Asked if I were to move and they would not cover the service area would I still have to pay a cancelation fee. They guy scratches his head and says "Ehh I don't think so." 16 months down the line after I renewed my contract I moved to northern Michigan and returned everything after being told at the Dearborn location at Fairlane on lunch one day they would not cover my area. Called to verify they told me the same thing. A couple months ago when I returned everything they told me yes they would cover my area after I had to have another provider dig up my yard and install fiber cables. Told them this and what was told to me in the beginning and they denied it. Let them feel like they won. Finally today, I stood up for myself. I called corporate explaining the situation and what I was told at both stores and corporate said no they couldn't cover my area. Told corporate thats not fair two stores told me two separate stories and corporates correlates with one. They said I still had to pay. Told them I'd get a lawyer involved and suddenly the money is credited to my account and the situation was over. Bottom line DO NOT trust the staff at this store they are liars. They will lie straight to your face to have you pay and make up a story on how your area has coverage just so they don't have to put up with you. Think about this. Think very hard at how they straight up lied to me about being covered in my area. The staff at this store should not work there or have any job other then a scammer in an India call center. Checked with ATT to ask if they don't make you pay a cancelation fee if you move the lady said they don't but she didn't tell me that. (Southfield and dix) What a joke this is to me. If anyone wants I can grab they're names just incase you had a similar experience and we can file through corporate on them together. They lied. If there's one thing worse then a theif or even a murder from seeing red rage its a liar. Its premeditated and intentional to lie; stealing you could be hungry or murder you could make an unforgivable mistake. To lie is to have bad intentions and thats what the entire staff at this store have. DO NOT TRUST THIS STORE AND IF YOU NEED INTERNET LIKE MOST DO; DO BUSINESS WITH ANYOTHER COMPANY. Scam artists are what these people are and nothing else. My current provider did the fiber line installation for FREE and I can cancel at ANYTIME WITH NO ADDITIONAL COST. Yes I read these terms and they match up to...

I am writing this Google review because of the experience my wife and I had and I gotta tell you it was really bad at the store in Taylor. So starting off my wife and I had boost mobile, we realize we didn’t care much for that service so we got a really good deal on line with Xfinity so when we went that route, we went ahead and canceled our service with boost mobile because the customer service said we could take our phones to get our numbers and phone switched over. When we got there, there was some new person that must’ve been working there that was having a little bit of trouble so she had a gentleman come over and all I can tell you, the man Was a white Caucasian with a man bun and he had this little tassel of princess peach on his belt I don’t know his name, but that’s the best way I could describe . he came over and was telling us to switch our phones this and that and we would get free phones now our service to switch our lines over and everything was $23 a month when he was getting done trying to tell us this it was gone almost up to $100 a month so my wife and I told the lady that we did not want to do that. We just wanted to transfer our numbers over the gentleman came out very rude and was asking us why we didn’t wanna change and saying it was gonna go up within a year and that we’re gonna need new phones honestly our phones were just fine and we said we just wanna do that. He literally told us that we just have to go online and do it. They can’t do it unless we buy new phones that’s a load of croc because the customer service line said we could go to the store to do that and when we said we didn’t want new phones so he decided not to help us and he was very rude. So with that I’ll keep the service because it is a good deal, but I’ll never go to that store again because he was just flat out rude and they don’t even deserve stars. Remember if there is a white Caucasian gentleman with a man bun and a princess peach tassel around his belt don’t go to him because he will lie to you and be rude. I’m only saying that as well because I don’t know his name that’s the best I could describe him. Taylor Xfinity deserves zero stars...

I have had cable over 27 yrs but during the past two yrs I've had the worse cable service ever. Daily..daily pixelation on a variety of channels. Two on site service reps sent out...no change. Numerous resets by me and them....no change. I was stuck in a 2yr contract. After 18 months I decided to ride out the contract for another 6 months and dump my complete bundle, including the phone I didnt need or want which would cost me 10 bucks more a month if I said no to the phone. Never wanted never used. Dont get it, less services cost you more. "Bundling". Ok so I decided to keep the internet and arranged to disconnect everything but at the end of contract, cable and never used phone. I only have a couple more days on the contract so when I made the changes to internet only the rep ingeniously put the order into effect immediately. Not at the end of my contract (the 28th), which it was to be, but today (26th). Within minutes I lost the cable viewing I had and was entitled to and had paid for. I spent the next 3 hours with various reps, techs and finally one supervisor. I still have no cable which was paid for. I was finally told by the only supervisor I spoke with that the only way to restore the already paid cable service was to cancel the new order and reset to the original agreement which would also require me to call their wonderful prompt system to put in a new change order after expiration of my current contract. Three hours for someone to finally be honest. Now, it literally minutes for them to cut off a contracted and paid for service before contract had been lived out. But after over 3 hours, 4 reps, 2 techs and 1 supe, I still have an unresolved issue. I'm done. I have cancelled all comcast services. Hello wow. This is truly the worse customer service and cable service I have experienced. Comcast couldnt pay me to use their...