United Wireless of Taylor — Local services in Taylor

Take your business elsewhere.

I brought my phone here to be serviced because they were the only ones who would touch it. They initially told me it would take one day for the service I needed. It took me 3 days to get my phone back, the 2nd day they said it should have been there but they will home deliver it me and took my address down. They never showed up and when I went back they said my address didn't exist in their GPS. That is complete bullcrap. When I finally got my phone back on the 3rd day, the service was complete and correct but I could not get any signal (which had nothing to do with the service I required). They kept trying to throw free stuff in my face to get me to shut up and leave. I called my service provider and they did everything they could to get my phone to receive signal again, but there was nothing they could do. There was something physically wrong with the phone. I think it was the repair shop that broke it.

My phone worked and had signal before I dropped it off to them;it did not and would never work again (according to my service provider) when I got it back. So I gave back the free crap (a couple of CHEAP chargers) and got my money back with little argument or conniving from the manager.

Manager talks too fast and tries to charm his way into your good graces. If you dare to bring your phone in here for repairs, take whatever he tells you with a Jupiter-sized grain of salt. The rest of the staff seemed more like furniture than useful employees.

P.S. Just because I'm a woman doesn't mean I don't know what soldering is; at least I know it doesn't need to "dry" so says the...

DO NOT GO TO THIS PLACE. I went in the store only to look into getting my screen fixed and was told the screen could not be fixed at all. Than I asked about a phone ( bad mistake). I was approved with their leasing service for $800. So I got a iphone 7 plus 128gb that JUNIOR said was worth $1200 but he'll give it to me for $800 which I thought was a good price. I should've know he was shady because he said he'll give me a case and a Bluetooth speaker for free if I get the phone. I did not get a copy of my contract, I did not even sign it, and he claimed the phone was new but I didn't even see him crack the seal on it. So the next day I went to the leasing people website and saw that my phone was not $864 but $980. I called the leasing people and told them that this was not the price i agreed to and was told that JUNIOR should of told me that it's an extra %20 on the phone. So I told the leasing people that I wanted a refund abd they said just take the phone back to the business because there is a 7 day refund and I only had the phone for 1 day. When I got there JUNIOR told me I had to pay them $218 for a restocking fee of the phone so basically I had to pay them $218 to receive a refund even though I only had the phone for one day. I'm going to go back to get the phone today only because I don't want to lose our on money. I'm going to pay it off and NEVER GO TO THIS...

I gave this place one star because you can't leave any less. The manager was an arrogant man and when I called them because they shipped my phone to the wrong address 45 minutes away from where I live the manager repeatedly told me that they did their job by shipping out the phone and that he didn't understand why I was mad because their store does millions of dollars in business per month. So, I was out the $150 I paid to replace the phone and still have no phone and had to report it to the police and go through that entire situation. The funny thing is my husband updated our address with the same man 5 minutes before we filed to replace the phone so the fact that he sent it to the wrong address proves how reliable they are. Also, when you call Sprint to figure out the status of your new phone, they will tell you that the store is not a representation of Sprint and you should not do business there. The store managers excuse for Sprint telling me that he never filed my insurance claim was that Sprint can't get into the records of the store so they don't know what they are talking about. This store is the most stressful place I have ever been and I have two boys under the age of ten, so I know what stress is. The manager is the most rude, arrogant person on the face of the planet and I advise everyone to take their...