Tulip Tree Floral — Local services in Taylorsville

8/28/12, I had won another gift card to the Tulip Tree, I decided to give them another try. I was pleasantly greeted on the phone by Fran, I explained I was limited on time and was not able to get to the store to use my gift card, but I nned the flower arrangement ASAP, (due to my employer is not in the office often), but today she's here, Fran made special arrangements for me, took my order, and it will be delivered shortly. I can't wait to see the arrangement. I'm totally in awe at the difference between my two visits, I have to say this is by far a wonderful experience. My last visit must have been a fluke. I will honestly say I would use Tulip Tree Floral for my floral needs. Fran was Awesome.

Monday, 10/17/11, I walked into Tulip Tree Floral and placed and order/delivery for Thursday, 10/20/11, prepaid for the order, requested morining delivery. I ordered a "Telafloral" Isle of White, the price was $42.95 online where I browsed and chose the Isle of White, a beautiful square vase with all white flowers, Lillies, roses, etc, the picture was beautiful. When I ordered the Isle of White, first they tried to charge me more than what their on line price stated. I told them the on line price, we agreed on price, I paid. Well Thursday (around 3:30pm) I called to verify delivery, they couldn't find my order, so no delivery at this point. The women who answered the phone knew nothing and had to keep asking someone in the back ground - questions in order to answer me, after about repeating my self 10 times, I asked to speak with the person in the background. A younger lady came on the line, said they couldn't find my order. After shuffling papers around on their counter, she found the order, she asked me if the person intended for delivery was still at work, (this was approx 3:45pm) I informed her that this person left around 4:30pm, she said they would run it over right away. They did get it delivered very quickly, but it was not what I ordered or paid for. What they delivered was just the cheap basic short round vase, and approx 3 lillies, white carnations, I didn't see any white roses. The arrangement looked sparse and thrown together. I was very disappointed in the arrangement and their...

I ordered $50 flowers from Tulip Tree the Wednesday before Mother's Day and requested them to be delivered on the Friday before Mother's Day. Friday came and went, and my mother said nothing. Saturday came and went, and again my mother said nothing. So around seven o'clock, I called her and asked her if she got anything delivered. She said, No. So I called the Tulip Tree around 7:30 pm on Saturday night after checking to see that my credit card had indeed been charged the $50. They had no record of it immediately, and put me on hold for close to 10 minutes. Upon finally returning to the phone call, the woman told me that the order had been set aside and they had a hard time finding it. She then asked what it was and told me that they were sorry and that they would make it and deliver it right away. She then told me that they think what happened was that it was made and stolen off of their counter, so they thought it had been delivered. I told her that was a lame excuse and that I wanted my money back. This was my second negative incident with Tulip Tree. A couple of years ago, I paid for a basket of flowers and plants to be delivered. That time they sent a small azalea...certainly not worth $50. Upon complaining then, they did remake the flowers and deliver. This time, I did give them a second chance, and they blew it again. What kind of florist takes your money, and doesn't keep track of your order. Now my mother will be getting nothing for mother's day. What they should've done was return my $50, and deliver my mother flowers anyway for their mistake. Do not use Tulip Tree, unless you want to be...

If I could give negative stars I would. The owners that I spoke with tonight were very unprofessional. First off I ordered through 1800 flowers and paid for a pricey large bouquet as a surprise for my best friends birthday. Well she sends me a photo (excited that she received flowers as a surprise). I am instantly irritated, but tel her I’m happy she likes them. The bouquet isnt half of what I paid for. There are missing flowers, the wrong vase. I would have ordered from a good local shop but I live in ga and she lives in Utah. Well I email 1800 flowers sending them the comparison photo and they refund half my money. So I am on my way home from work and receive a call from tulip tree (I have my phone number as the recipients because it was suppose to be a surprise for her). They wanted to know if I was still at work, they were coming back to pick up the floral bouquet because 1800 flowers took half their money. I stated this was unprofessional. The flowers were not what was ordered. The lady on the phone stated that the boss was on the phone with the ordering service now. I asked her if I could wait on hold to speak to him. She sets the phone down without actually placing me on hold and I can hear them discussing how he doesn’t want to speak to me if I am calling them unprofessional. I was polite through the conversation, but aggravated at the audacity of them to call the RECIPIENT of flowers to say the were taking them back due to issues with 1800 flowers. I sent him photos of two clearly different bouquets (what was delivered/ordered). He is a very unpleasant man to deal with and the lady was...