HOTWORX - Tempe, AZ - Tempe Campus — Local services in Tempe

The worst customer service I have ever experienced. I tried my first class at HOTWORX in March 2025 and loved it. I discussed a membership with the front desk associate, and mentioned my hesitation because I was graduating ASU in May 2025 (2 months later) and would be leaving Tempe. I was concerned because I was aware that billing cycles on the membership are re-occuring. The front desk associate had gotten her manager to come to the front and speak with me. I explained to the manager my situation, and she had said that she has the authority to set the billing cycle to expire on a certain date. Together we booked my membership, and I was promised that my billing cycle would end May 1, 2025. It is August now and I have just recently realized that I have been charged for June, July, and August. I called HOTWORX today and explained the situation. I spoke with the front-desk associate and explained to her my situation and requested a refund for the months I was charged that I did not authorize. She said that she did not have the authority to refund me. I asked her to speak with the manager, and she had said that the manager who booked my membership was no longer working there. Not only that, but there was no manager at the studio now at all. How can a professional fitness studio not have management? I then asked her if I can speak with the owner of the studio. She advised me that the owner is on vacation for 2 weeks, and that she doesn’t know if her text to her will go through. Later that evening, I recieved an email stating that she spoke with the owner, “ Per the owner of the studio, we will not be able to issue any additional refunds. As the owner, she has the final say in these matters, and this decision is final.”

This whole situation is beyond frustrating and beyond unprofessional. I worked at a fitness studio for 2 years, so I understand the concept of a re-occurring billing cycle/membership. But I also know that management at fitness studios have the authority to set the expiration date for a membership. I repeatedly expressed my concern to the manager at the time and she ensured and promised me that it would be taken care of. I am now being penalized for the past-manager not...

I LOOOOOOOVE THIS PLACE!!!!! All of the girls and the owner have been sweet, encouraging super knowledgeable and just down right awesome! The facility is bad azz! My friend and I originally joined because we were going on vaca and wanted to sweat out a few pounds, that turned into realizing how valuable it is to incorporate HOTWORX into our daily lives. I lost 10 pounds in my first month and I feel amazing! Not bloated and I noticed I am building strength in my weak areas specifically my legs are getting stronger and it is a great, quick workout. IM OBSESSED! The APP is easy to navigate and they have a ton of cool incentives for working out. If you want to kick up the burn during your workouts get the hot exercise gel and stomach wrap OMG my waist is snatched after the workout!!!! I love hot buns and barre non. I may or may not have cried in my first cycle class. 😂 BUT EMPOWERING!! I also have met several really cool ladies that workout there as well and we have shared saunas. Just a good vibe and good music! Thank you Nicole and Sidney!!!!! We love...

Cool Concept, Terrible Business Model.

WARNING: THEY WILL TRY TO TRAP YOU IN A NEVER ENDING SUBSCRIPTION!

Working out in a sauna, what a good idea! I actually really love the experience offered by this establishment.

However, their membership is overpriced, they often hit you with unexpected fees and additional costs. You are required to work out using their HotWorx branded yoga mat ($100+). When you go to cancel your membership they tell you that you have to either pay a cancellation fee (more than one month of membership) or continue to attend for two months and then you can cancel for free. The catch is, when you go to cancel two months later, they tell you the same thing they told you the first time! It’s outrageous that they even charge a cancellation fee to begin with…

It is for these reasons that I have rated the corporate company of HotWorx as a scummy 1-star...