Extraco Banks | Temple: Downtown — Local services in Temple

I opened a business account with Extraco in early 2024, largely influenced by their 4.8-star rating. Unfortunately, my experience has been far from what I expected. From day one, I’ve been disappointed with the service.

The lobby is consistently understaffed, and the drive-thru wait times are excessive. While the staff has always been friendly, the efficiency of their service leaves a lot to be desired. Had I checked Yelp or other review platforms beforehand, I would have seen that many customers share the same frustrations.

What concerns me most is that an employee mentioned that bank management requires staff to leave 5-star reviews as a condition of employment. I can’t verify if this is true, but if so, it would certainly explain the misleading rating.

Based on my experience, even a one-star review feels generous. I hope the bank takes steps to improve its service and provide customers with the level of efficiency they deserve. For me, I will take my...

To Whom it may Concern:

The Whole Team under Stacy D. McGinnis.

Hello, my name is Marc Skillern Sr, I'm a Veteran in the Killeen/ Temple TX area. I Do some Banking for my Elderly mother, the Type of loan she has is in a different system than some of the Clerks are not trained in, so it's was a Headache try to make sure it was paid out on time, until I went to the Downtown Temple branch, while I was Trying to explain the Situation to Ms. Stacy McGinnis, she Already pulled up the system and she was Training her Clerk's about the system, Everyone was Very Professional and Friendly.

Thank you for your Service Ms. McGinnis, and Extraco Bank

Marc D....

What a wonderful experience I had today at the downtown Temple Tex branch. I was assisted and “walked through “ process and procedures with my account. Stacy educated me on procedures I thought i would need for fraud activity. JaCollbi did the footwork for me as I’m have become more illiterate in computer usage. I appreciate their help tremendously and am so happy these young ladies were so ready to graciously help me. Thanks girls, hope you get noticed for your...