James Avery Artisan Jewelry — Local services in Terrell

So unwelcoming. Upon arrival a couple and I approached the door at the same time. The Gentleman opened the door for myself and his partner to enter . I entered First , the couple of opposite race followed . Already on the sales floor an older Gentleman greets the couple , points out several items then proceeds to walk behind the Cashier counter . I looked the salesman in his eyes (the older ) anticipating the same courtesy he initiated the guest that walked in behind me . Unfortunately I didn’t receive any gestures or acknowledgment from any of the 3 that was behind the sales counter on 6/30/2023. I was disgusted but yet anxious to keep my word about the birthday gift that was promised and purchased. James Avery Charms aren’t the only options for telling stories. In fact , I have several charm bracelets however JAMES AVERY’s bracelets , chains and charms had become a traditional part of my family’s celebrations .The bigotry displayed in this store is unwarranted and...

My experience always depends on who helps me out. First time I came here a white older lady was extremely nice and helpful. I came here on Saturday to pick up an online order and the sales lady was rude. She was a chubby, mid 20’s, (maybe) hispanic lady that had a horrible attitude. I came with my sister and she immediately asked for an id, which I understand, but she could’ve said it nicer. She probably saw me young and thought I was there to fool around, after she got my online order she threw my sisters bracelet on the little display plate they have, she should be extremely grateful I kept my cool because I was super close to causing a seen. Next time I come, I hope someone else...

I came to get a custom charm put on my bracelet & get other jewelry polished. immediately when I came in the employee’s were not welcoming. I told the employee my needs & she proceeds to help me very sarcastically, many unnecessary comments were made. I return the same week because my charm was scrapped when getting placed & upon telling him my concerns he proceeds to say there’s nothing they have nothing that cause that as he takes my bracelet to the back while shaking his head with a bad attitude. It’s like pulling teeth asking these employees to help you in anyway.. Worst experience I’ve had at James Avery. Very unfortunate that this is my local...