Smartphone EMT Repair — Local services in Texarkana

DO NOT GO HERE!! I went in to get my laptop battery fixed (which I figured would be a very simple issue for a repair store) and over the course of two months I was yanked around again and again. Initially, they said they would order a battery and within a week I had my laptop back. However, it still had the same issues as before. I made a total of 8 trips over 2 months, only for them to tell me it was "fixed" each time just for me to leave and realize it still wasn't. Meanwhile, I NEVER received a call from them to update me, so I had to call to check on it repeatedly. The owner personally told me at the end that he would order a replica of my laptop brand new, take the battery out, and put it in mine. He even gave his phone number so I could message him directly. However, when I messaged to check in on it, he never answered even after multiple attempts. I never received a call either, so after a week I phoned the business and the lady had no clue what was going on with it and she got my number (which shouldve already been in the system) and said she would tell the owner to contact me (who never did.) After another two weeks I finally decided to go in and get a refund, which was so quick that it made me question if they legitimately were committed to helping or gave up and just strung me along. I suspect they gave me a used battery and just hoped I would never say anything. Overall, save yourself time and gas money and go...

I’ve known EO, the owner, for 20+ years and he is the best. He’s helped me numerous times but this time he really got me out of a bind. The wife dropped her phone and messed up the digitizer. I messaged him on a Sunday and he told me to be there first thing Monday morning and he’d fix it. He had it fixed in 20 minutes. What EO didn’t know, and will not know until he reads this is in the past week my wife’s uncle got sick and passed away. So she made a trip to Wichita Ks to the hospital, then 3 days later, a trip to ponca city, OK, for a funeral. It drained our bank account and he even helped me out with my payment to make it to where she still had phone to use for her job, and to be able to stay in touch with our daughters school and with me. There’s a lot of people in the 4 states area that “works” on phones, but none of them do it with the grace and love of his friends, customers, and community the way EO does with his business.

So don’t shop around. ...

I broke the back glass on my phone and went here to get it repaired. They didn't have the part in stock (understandable) but ordered it and said they would call me when it came in - estimated 3-5 business days. I waited about 10 days and hadn't heard anything so I called. She said they didn't have it yet but she would check on it and let me know within a few days. The second call was about a month ago and I still have heard nothing.

I went elsewhere and he had to order the part also. I went into his shop on a Friday, he had the part Monday, and repaired it while I waited.

I cannot recommend Smartphone EMT. No customer service and no communication. There are better...