Cato Fashions — Local services in The Colony

I got treated by the girl over there really bad it just because I had returns. She was acting like she is doesn't want to return because was a lot and she get more upset with I told her I have another transaction for return. She got my attention to ask her (it's look like you don't like a return items) she answer with very rude way yes we don't want customers to return. So I told her it didn't work that is the reason she was blaming me to didn't try it on fitting room before purchase. Will this message for Cato it is not her business to ask plus when I did this purchase she was by her self on cashier and I was in hurry to pick up my kids. But, I always for years now even when I had to leave in MI I been shopping with Cato Fashion I go home and try it and I do return easily with no problem. Mckinney location never ever had a problem with purchase, return or online order. Ps: this girl greeting everyone going in or out and she did that first time with me the second time I went for return she didn't even says bye or come back and see us or nothing like that. However she said it to the lady was in line before me....

It’s really sad when you go into a store and don’t feel welcome. I’ve been going to this Cato for some years now and I’ve always had great customer service. Every since Monica work there she had and amazing young girl that work there named Mariah that girl was a sweetheart, she was always greeting people when they walk into the store and if I needed help I will definitely go to her or Monica. Don’t know what happened to Mariah but Cato needs her back. She had the best work ethic. I will not be going to this store or any Cato tell I see her face.

Cato needs to be a shame for letting someone that hard working go. And I can’t forget my girl Monica she was and amazing manager she had that store clean and organize.

And can’t cato tell how much people loved that girl you would think they would do anything to make there ...

I walked in, absolutely no one bothered to greet me. I was never asked If I needed help, I had an arm load of clothes to try on but no one bothered to talk to me at all. So I put everything back and walked out. Absolutely the worst customer service I have ever experienced. Too bad because I was really interested in some of those pieces of clothing for an upcoming...