Jack in the Box — Restaurant in The Colony

This store needs a complete overhaul. 💯 I will never do business with them again. When placing an order thru the drive thru, it doesn't matter who it is, they are ALWAYS distracted and couldn't care less. I have to repeat my order 3 times, each time I've gone (I've been maybe 3 or 4 times total. Never again!).

I ordered 3 breakfast jacks and 3 mocha iced coffees. Simple. She rang me up for the coffees only. 🤦 It's ridiculous. Today was the last straw. One bite into my breakfast jack, and I pull out an 8" long brown hair from a females head, that was cooked into the egg of my sandwich! My husband called corporate, and I called The Colony Food and Health Inspection Department.

This location is being ran into the ground and NO ONE here cares. I will tell anyone and everyone I can to take their business elsewhere. The bad reviews left behind from other customers don't surprise me at all.

Update: no I will not fill out whatever form you want me to fill out. My husband already called corporate and NO ONE from corporate has reached out. No one. Not surprised. This location is a joke.

2nd Update: as of Monday, March 28,2020, still no contact from Corporate even though we left details, pictures, and return contact info for them to reach out to us....

First of all, I want to mention that I love JITB. Unfortunately, tonight wasn't great. There was nothing wrong with the service- the woman who served me was great. Very kind and professional. However, my meal is a huge disappointment. I usually get the Meat Lovers Burrito 🌯. It's a great burrito. It's filling, has ingredients I like. It's my go to. The burrito I received tonight looks like a child's snack. It's literally half the size of what it's supposed to be. To put it in perspective, it's about as big as the little bag that the hashbrown you get comes in. In other words, it's sad looking. Usually after purchasing this meal, I know I'll be pleased with the amount that I'll eat. Sadly, tonight is not going to be the case. I'll eat this sad burrito and wonder how much better my stomach would feel if I had a perfect one. That's exactly how I feel right now because by the amount of time it took you to read this, I've literally finished the burrito. Sigh...please make this better. Make the...

Went through the drive through. First the tea that was provided to us was sour and old. The Chicken tenders we ordered was burnt which I expected cause while they were busy standing around on their phones talking the timer was going off for a good 5 min before they went and tended to it. The tacos were old as well and discolored from sitting for long period of time. There were people sitting on the counters and standing around on their phones. The drive through lady, Hispanic with colored hair working night shift, while bagging our food went over and put her hand on the guys leg who was on the counter then proceeded to kiss him and then came back and continued to bag our food without washing her hands. Then the guy who was working in the food prep line came up to the front with his gloves to the same guy, leaned over and touched the counter to look at his phone and then went back to the food prep with the same gloves he cross contaminated. HIGHLY HIGHLY unacceptable and unsanitary for a food...