Millennium - Computer CellPhone Repair — Local services in The Colony

This business does not deserve a star rating. The business etiquette is wrong, customer service is 0 and the Jabber guy is very sketchy. Run and Run!!! If this comes to one of your options available. Run!!!!! Otherwise you are at your own risk!!

Here is my story. I took my macbook pro to this place after it had been previously checked by Apple store and I already got my recommendations. My laptop was water damaged which according to Apple store may have affected the motherboard. I was given a recommendation and options but I was curious to see if some street smart guy could fix at a lower cost. So I ended up at this sketchy place- Millenium Communications. I dropped my laptop for diagnosis and I told him what Apple said. He asked I call back a few days and I did and picked it up with no solution and nothing new from him. Infact, he didn’t give me specifics of his diagnosis and findings but only alluding to what I told him Apple store said about the motherboard.

I wasn’t going to give up on fixing the laptop at a cheaper cost. Few days after, I went to one of approved Apple store service specialist in Dallas. They took a look at it only to realize my harddrive had been removed by Millenium communications. I called millennium immediately, spoke with the Jabber guy and he confirmed having my hard drive. I was curious as to why he (Jabber) left my HD behind and he couldn’t give any reasonable and convincing reason, just only blabbing. Ofcouse I stopped at his shop immediately after work to pick up my HD and I decided to probe further. Just when I started asking questions on how to authenticate my harddrive (the one he gave to me as mine)and why he left it behind in the first place, he started raising his voice at me and asking that I leave his shop immediately( very typical when someone is shady and has been caught right?). The heated arguments lasted for about 10 mins until I decided to call the cops to report him and to document the event….

Think of the following questions with an understanding of the sensitivity and criticality of a harddrive in a laptop. As a service technician,

How do you couple a laptop you opened without installing the hard drive back? How do you put back the screws and then the rack holding the hard drive without the HD itself? This right here clearly shows ‘an intent’..

During our conversation; one thing he constantly kept referring to was he didn’t charge me for the diagnosis. And I asked how is this my fault? Between the diagnostic charge and my harddrive, which should be more important to the laptop owner? ofcouse he's such a dumb not to get the logic.

I documented this event with the cops that showed up and that would be a starting point should I discover anything else was removed from my laptop without my consent. This Jabber guy is sketchy...

Extremely nice staff that I have always dealt with. Been here around 10 times and 9 times it was a certain gentleman (I don't know his name, sorry). He is the owner at this location from what I gather.

Anyway, he is always as nice as can be and takes the time to fully explain everything if you have any questions. The guy is knowledgeable. Like I said, I have used him as a vendor ~10 times. All 10 were pleasurable experiences.

I highly recommend this store if they carry merchandise and/or the types of services that you want. They'll take care of you.

P.S. I just went and swapped cell-phone carriers the other day through him and he helped simplify the process of transferring service from one carrier to the next. Great customer service.

** I recommend going earlier in the day and calling the store before you leave to make sure they aren't at lunch. If you have other things to do, I should mention that he does seem to take his time to make sure everything is correct and sometimes you can be sitting there for quite a while. He's easy to talk to though, and it makes me happy to help support a local, reputable business.

Sorry about such a long review. I feel that if I am to give it 5/5 Stars that I ought to explain why this place is so great. If you REALLY want to know, go there and see for...

I called and talked to Jabbar, he quoted me $50 to replace the battery on my Google Nexus 6P, assuming I would purchase the battery elsewhere, since Millennium does not normally work on Google phones. When I brought the phone in to have the work done a few days later, Jabbar told me, since it was a Google phone, he would not be responsible if the phone was damaged or destroyed during the repair. I immediately decided I would take the phone elsewhere. Jabbar told me that I could call 50 places and nobody worked on these phones and nobody would take responsibility for damage caused while repairing the phone. I was still committed to taking the phone elsewhere but I wanted to help Jabbar understand how he might avoid this same situation in the future, by informing the potential customer (on the phone) when he would not take be taking responsibility for damage caused on a job he was quoting. He would have none of it and practically chased me out of his shop. I went home and called one other shop in The Colony (We Fix That MD). I spoke to Trey and he matched the price and said he would take responsibility for damage during the repair. My battery was replaced a few hours later and my phone was in...