Audio Essence Automotive — Local services in Thornton Township

I’ve spoken with man who worked and installed my subwoofer speaker 1,100 watt $2,228.78 priced February 27,2022 first serviced was great then after that like maybe few weeks later my speaker stopped work for some reason that he may have done improper right at all because he could have check with wire and check with others things need to be done in the proper but when I asked him can you please check my speaker why it ain’t worked at all after I was played music then somehow he saying to me please come back tomorrow at 10am then when I came back next day at 10am then he keep run off on me and wasted my time and drove alll the way to here Calumet city from Kankakee Illinois where I live so he is really horrible with customers ever I’ve seen it in action and he asked for overcharge me $80.00 for check with speaker then he want to charge me another for $45.00 something like that so which is not make no sense so he could have fix it proper by well done but he didn’t cause he doesn’t want to fix it next time and he will asked for charge like again however it wasn’t my fault cause you did something not put it right. Now you made customer mad and will not come back to this bad business ever again. I wouldn’t recommend to anyone this place is bad and want to charge you once twice third fourth trust me do not waste your money to pay them and will not done proper ever he don’t. Please please do not go there!!!!!!!!!!!! Horrible...

MANNY is the MAN!!!!!! after visiting this shop on a whim, I cannot express enough how grateful I am to have received AMAZING service. My radio went out and no one could fix it. The dealership basically told me I needed a new car. Oh and then there's Manny. From the moment he asked "How can I help you"? I knew based off his attentiveness, assertiveness, and transparency my vehicle was in good hands. He verbalized and expressed understanding, he went over prices up front, he gave the back story and history of my vehicle, and also after two failed attempts due to my vehicle being an older year and foreign he DID NOT GIVE up. Closing time had approached and due to him witnessing the frustration and sadness in my face he chose to have compassion and empathy and used his expertise, and great skills to get me back up and running with sound!!!!! A new updated look!!!!! I prayed yall because I'm tired of this car and can't afford a new one. Manny truly was God send today and I learned that GOOD people still exist. I will recommend everyone go here for service based on the integrity alone, passion, and fast GOOD results. I am HAPPY....

So I went there to get the front break pads replaced and the wife recieved the car and I ask her to call me before doing anything and let me know but she never calls me and closing time I called and she said the job was done!

We go to pick up the car and saw the charges and what they did! They replaced the front break pads and the rodors without asking my persmission and now the bill was $170 more!

I told her she was suppose to call me with the pricing before doing any work and my husband saw the rodors and said they should not have been replaced,

She goes ahead starts calling me a liar saying that I told her just do whatever needed to be done!

When I try to go through the charges she kept walking away and saying it is not her problem that they replaced something that did not need to be replaced and now I have to pay for it!

Simple thing I asked if she could call before doing anything on my car!

She started cursing in spanish! Very unprofessional and bad customer service!

I am bringing business to them and that is how she treats me.

It is a bad look!

sorry you lost my respect and my...