KAY Outlet — Local services in Thornton

Stopped by here Saturday 7/31/21 while out school shopping for our oldest. My wedding band had broken a tine and I had lost a diamond. I will note this ring was not purchased from Kay, but it was given to me by my mother in law after my husband and I got married in 2016. So sentimentality for this ring is very high and I was wanting to price a repair and possibly purchase another wedding ring to wear in its place so this does not happen again in the future. My husband took our 2 kids and continued on looking for shoes while I went into Kay alone. There were 4 women working this very ting location. One woman was in the process of checking out, another couple who came in before me were still waiting to be helped. As I’m patiently waiting a few other couples come into the store and it starts to get a little packed. Knowing I was next I told myself I would just hang tight for a couple of minutes. When it came time for the employees to help the next person (which should have been me) they looked me over and looked around the store almost like they were searching for who I was with? Then they moved on to one of the couples that had come in after me. After waiting 30 minutes my husband and kids come back and ask if I got everything taken care of, as soon as one of the employees see my family come in they were practically running to get to me. I have never felt so judged and sexualized in my life, especially by other women! Shame on you all! When I told the employee not to bother I would go elsewhere she once again just dismissed me, no apology for being ignored, nothing. Joke is on them though, I went a couple of doors down to Helzberg and ended up sending my ring off for repair, purchasing my husband and I new wedding bands, getting my daughter’s new earrings, and my son a new watch. Lost commission for Kay because of their poor judgement skills! Just because I am a female, alone in a jewelry store in my “mom attire” doesn’t mean I am unable to...

I recently had the pleasure of visiting Kay Jewelers, and I must say that my experience was absolutely outstanding. From the moment I stepped into the store, I was greeted with warmth and genuine enthusiasm by the amazing salesperson, Ellie. Her knowledge, patience, and attentiveness made my jewelry shopping journey truly exceptional.

First and foremost, I was impressed by the vast selection of beautiful and high-quality jewelry pieces at Kay Jewelers. Whether it was stunning diamond engagement rings, elegant necklaces, or exquisite bracelets, the range of options was truly remarkable. Ellie expertly guided me through their extensive collection, helping me find the perfect piece that matched my preferences and budget.

What truly sets Ellie apart is her exceptional customer service skills. She took the time to listen attentively to my needs and desires, ensuring that every question I had was answered thoroughly. Her genuine passion for jewelry was evident as she shared insightful details about the craftsmanship and quality of the pieces I was interested in. Ellie made me feel valued and comfortable throughout the entire process, creating a welcoming and friendly atmosphere.

Furthermore, Ellie's patience was truly commendable. She never rushed me or made me feel pressured to make a hasty decision. Instead, she encouraged me to take my time and try on various pieces, providing valuable guidance along the way. Her attention to detail and understanding of my preferences resulted in finding the perfect jewelry item that exceeded my expectations.

I also want to mention the professionalism and expertise of the entire Kay Jewelers staff. The store was meticulously organized, making it easy to navigate and browse through their stunning collection. The overall ambiance was elegant and sophisticated, further enhancing the jewelry shopping experience. Thank you for making my shopping experience an...

For over a month, I had a ring stuck on my finger. I tried every method I could find to remove it, but nothing worked. Over time, my finger began to swell and the pain grew worse. I wasn’t sure where to turn for help until a quick Google search led me to a nearby Kay Outlet.

As I walked in, I was warmly welcomed by three kind souls two wonderful women, Layla and Chase, and a gracious gentleman. Though they didn’t have the proper tool to cut the ring, beautiful Chase immediately began searching for alternative solutions online, determined to help. She discovered a technique using a ribbon to ease the ring off the finger.

Without hesitation, Layla fetched a ribbon and began working with such care and determination that, to my immense relief, the stubborn ring finally slid off. I was overjoyed to be free from the pain but even more than that, I was deeply touched by the kindness and compassion I had just experienced.

Crossing paths with Layla and Chase, was a gift. They were not only helpful, but radiated warmth and positivity throughout the entire experience. As someone who appreciates true service, I can say this: if I were the owner of that store, I could not wish for a better team. They were everything you could hope for - kind, helpful, and...