Terrible customer service. We built our pizzas and the cashier (tall male with glasses and ponytail) asked what name we had on the order. We told him no one had asked for our name on the order, but told him what food was ordered. The cashier gave us a considerable attitude; I gave him my name anyways. He then preceded to give us a very condescending “Okay Thank You”. Seeing that my entire party was absolutely dumbstruck at the interaction, he managed a very brief and disingenuous apology after realizing his wrongdoing. Then he proceeded to forget the drink associated with the order and interactions with other customers/staff seem combative and dismissive. Furthermore, when our order was called, a staff member (green haired female) gave us one entire pizza short of our order. When I apprised her of the inconsistency (and showed her the receipt) she reaffirmed that she was correct after miscounting a simple order. It took another staff member to look over the order to show an entire pizza was missing. The pizza itself was very mediocre as well, unable to save the overall experience.
This customer service was absolutely unacceptable and shocking. My family and I will never be visiting this location again, and will advise others...
Read moreWe have previously ordered a pizza from here with half pepperoni and half sausage, which has always been charged as a one topping pizza. Today they charged us for an unlimited topping pizza and the manager told me that their staff is clear that a split topping is to be charged as such. Either way, we have been lied too. And then told by a manager that our concern was wrong because thr staff knows something...as if somehow that now communicates what the staff believes to customers. If half and half toppings is not allowed here anymore, then put it on the sign, so we know, not just the staff. Your pizza is what I would expect from a mall food court, but expecting your customers to guess what your policy is, especially if different from what has been done in the past, and then blaming the customer is not acceptable. It wouldn't have been hard to just refund my $2 overcharge, but instead your manager had to insult me as a customer and buy this poor review. Was...
Read moreRead moreRise pies Denver food court:honestly this is the EHHHHHHHHist food i tried so I put the on food 3 because their lettuce looked kinda played over if you know what I mean like sitting out for a couple of years,days,or months :l so instead I got the pizza because I saw supreme and it looked good and STRAIGHT AS I GOT TO THE HOTEL?From 2 pieces it was a wrap so service felt off and interesting because idk buttttttt : and a little girl grabbed her pizza box and he said "Have A Great Day!" but not me so this is kinda sus And topping off with the atmosphere IS SO GREAT BC I LUV THE STRIP MALL AND I GOT TO PLAY THERe TODAY SO 5-better late then never I guess !!!!!!!!0_- and the place said rise pies and my besties and family got confused with...