Sachi Sushi Denver — Restaurant in Thornton

We came in for a family meal, we ordered for two adults and for our son. Our son decided not to eat it so we took it to go. We paid, left a tip and left. A couple min later we noticed that we left the to go food and went back right away. We informed the host that we had just ordered our food and left our to go box there with our sons food. She got the “owner”and he said that he himself threw it away. We informed him that it was our sons food that he didn’t touch. He told us that as an “owner” he can’t do anything about it even though we paid for our food and had the receipt, which we showed. He was very disrespectful and didn’t care to do anything. We didn’t mind paying for it since it was from the kids menu but he did not care to do anything about it and was very rude, he walked away in the middle of the conversation.

Edit, in response to the owners comment:

Thank you for your response, another reason why we will not be going back. The food was good but not your attitude. To clarify we did not ask for an “entire refund” we did not ask for a refund at all. We came back a couple of minutes not “hours”. We asked for the food that we paid for, our sons food (only his food) . We mentioned a couple of times that it was our sons food, he did not eat any of it and we knew he was going to ask for it later that’s why we had it in a to go box. Our son was with us the entire time so to say you didn’t know is very unreasonable. It’s nice that you donate to the community but that is not a reason to be disrespectful. We did not threaten anyone. We just can’t believe you had a bad attitude when we asked for our sons food. A plate that was worth $11 from the kids menu and decided to give us attitude and be disrespectful and you continue to do...

The worst dining experience ever. Our server Heaven was extremely rude. She never came back after taking the order, no water refills, no chance to order more food—even though there were only two tables in the restaurant. When she finally returned, it was just to slam the bill on our table. The manager didn’t care either. Worst dining experience, ruined our day. From the moment we sat down until we finished, our server only showed up once—to take the initial order. The rest of the time, no one came to refill water or check if we wanted more food. At the table next to us, another server came to take their order. After finishing, we signaled for help. That server clearly saw us but deliberately ignored us, and didn’t even bother to tell our server to come over. After that server left, we had to take turn to raise our hands to ask for help, but all the staff just stood around chatting and ignored us. Finally, our server Heaven walked over—not to check on us, but just to ask if we wanted the bill. She then slammed the bill down on our table very rudely. At the same time, when we asked for water, she ignored us and walked away. We reported this to the manager, but the manager had zero reaction—looking half asleep and saying nothing. Heaven saw us talking to the manager and, from across the room, acted defiantly with body language like, “Yes, it’s me, what can you do about it?” That was the last straw, and we walked out of...

I'm writing this review as I just walked out without even being able to try my food. The restaurant looks nice, is clean, and in a great location next to my hotel. After sitting at the sushi bar, I wasn't acknowledged for 10 min, which is acceptable for me. A tall slender gentleman with long hair, who's name I don't remember, took my order.

After about 5 minutes I saw my order set up on the sushi bar further down. Then I waited. And waited more. Finally my waiter came over, then watch the sushi chef work on another order. He stood there for a couple minutes till the chef was done and took the order.

Then I waited, 10 min after my order was sat on the bar, he came back to pick up another order, which had something wrong with it. So they left to work on the issue with, what I guess was the manager. He came back and ended up taking the order anyways.

After looking as my sushi for 15 min I was getting frustrated. I wanted to say something but feel like I shouldn't have to remind the waiter that I'm still there. So I waited another 5 minutes before calling it quits. I let the front know that I watched my order sit for 20 minutes while my waiter effectively forgot I was there.

Where I ordered about $50 of sushi for myself, it looked amazing. I wish I could have left a review on how it tasted. But I won't be going back, I don't care how close it is.

My suggestion, look into the Korean steak bowl from Roadtrip bowls by Lazy Dog, they...