The Home Depot — Local services in Tilton

If I could give no stars, I would. At the end of June I ordered a storm door that I wanted installed. It took them forever to do a measurement on a door they had in sthat was standard. They took money for everything within minutes. Still waiting for installer to get back to me. When I called Monday, it was "processing" and they had no info. I requested info within the next 24 hours and no call. Wednesday, I called and got a voice mail. That was it for me. I then called home depot to cancel. First, the dept I needed did not answer and eventually I was disconnected. I called back and was connected to a department who sent me back to brittany. I told brittany that since home depot had time to take the money but not even give me an install date, that I needed to cancel order. I gave the order given to me by Dave in the doors department and of course, it was not the right order number. She then looked up my name and found me. She put me on hold so she could process refund. Came back in line and said she couldnt process refund and sent me to Mark's line (whoever he is) and of course, it was voice mail. Not at all happy with their service. We tried using their floor service years ago and same type of thing happened.

Update:About 8 45 finally got through to Tom. I told him that I was cancelling since no one was willing to give me an installation date. He said hed take 30.00 off if I gave him a chance to get in touch with install place. I agreed. The call came in from installer a few hours later. I was given the first date available for August 15th, a month from now. So I called home depot and spoke with Tom and he told me he could not process my refund because he already gave me a discount and I'd have to come in if I want the refund. He was defensive and said they were super busy. From the beginning, I was told from Larry and Dave that the time would be within a couple of weeks. All they did was take my money and once they had that, customer service went out the window. I have been on hold for 21 minutes now waiting for manager and I was then disconnected. I...

So I want to start off by saying I had a compressor that was a little bit older. I was told it was within the 3 months purchased. I get to the store after talking to Alicia, and she said to bring the compressor in and she would look at it. And check my Good return history and if I didn't have any bad returns, she would exchange. The unit so I get to the store and I caught a bunch of attitude when I first showed app and then I was told that she couldn't exchange it and that it's an ordering item only then I was told by another associate. There was one on the shelf, and after telling them that there was 1 on the shelf, she then exchanged it. But didn't give me the price of the one that was on the shelf. She only gave me a $100, and the other one was a 150. So I want to say thank you to all the employees at home depot that completely ruin my day and completely lied to me. And made me waste time and gas. In order to come down through an exchange on a compressor that would have took no time at all and made a customer completely happy. And made his job easier, but no, we had to go the other route and do the other thing. So yeah, I just want to say, I hope you find your inner peace because you should not give attitude out to people. We simply want to just get the job done.... This could have been handled so much differently. It takes nothing at all to make a customer happy, especially for an item that you have in the store. That's on the shelf that we purchased from you simply because we don't have a receipt at the time of exchange. Does not mean we're bad. People does not mean the item is stolen. Does not mean we're up to no good. It simply means we're contractors, trying to get a job done, and the equipment failed....

I am taking this time to review and share a recent and very positive experience I had with the Home Depot store in Tilton, NH. I called the store early one morning to check and see if an item (large toolbox) was in stock and my call was answered by “Kristen” in customer service. She was very friendly, helpful and informed me that their inventory showed a “limited” number available, but rather than accept that, she transferred me to the appropriate department to verify their records. Another friendly and helpful associate “Pete” answered the phone and took his time to physically check and verified that 1 toolbox was available, in stock, in an overhead bin. After explaining to me the procedure Home Depot now has allowing veterans to get a 10% discount on line and how to register for that benefit, he then transferred me to “Chris” who effectively helped me make the purchase and secure the item for me to pick up. When I arrived at customer service later that morning, I was greeted by Kristen who personally escorted me to meet Pete and finalize pickup of my purchase, including the use of his excellent “loading” talents. My interaction with The Home Depot staff at the store in Tilton, NH was one of the best experiences I have had at any store in a long time and I owe that to Kristen, Pete and Chris. They made me feel like “family”, and their friendly, helpful attitude, combined with their knowledge of subject material and ability to professionally do their job made my interaction with them a very positive experience! Although it is closer for me to do business at the Home Depot and Lowes stores in Concord, NH, the positive experience I received in Tilton has made it my “go to” store and I would highly recommend...