Best Buy — Local services in Timonium

Duke D Baltimore 1800bestbuy

Christian corporate

Well, Best Buy may have some great products, Christian the store manager has a very apathetic and condescending attitude towards his customers. I don't know if it's because he doesn't like his job or if it's something else. Either way it's not acceptable. I've been a customer of Best Buy in various locations for over 20+ years and never have I ran into someone, even after asking to speak to a manager, have such a condescending and apathetic approach towards a customer's concern. The concern was that I was told on many occasions however, tonight I just had enough, that if I'm buying something that may be behind a locked key, I cannot touch it or hold it And that the sales person must walk it to the front and if I want to see the specs on it I can look at it while they're holding it. I felt like a criminal who hadn't done anything. When I shop at Best Buy in Annapolis, Reston, Virginia, or Potomac, Maryland this has never been the case. When I shared this with Christian, the store manager, he shrugged his shoulders like "so, what's the problem? I don't care" I expressed to him at that point that he had no empathy or desire to understand the viewpoint of his customer. He again hunched his shoulders like he did not care. At that point, I knew that saying anything else to him would not matter in any way whatsoever. So I asked for the Regional manager's name. He told me his name was Duke. I then asked for his last name, Christian told me I can't tell you that. I asked, you can't or you won't. He says I'm not allowed to so I won't. I asked what is Duke's first initial to his last name. He told me it was the letter D. I then asked what's the contact number for Mr. Duke? He says I can't give you that This whole discussion was like pulling teeth so ultimately he gave me a 1-800 number for Best Buy customer service. This was appalling in the end. I wanted to buy two small speakers one for $140 and the other $180 roughly. A customer should not have to walk in with a suit and tie in spiffy shoes to be treated and spoken to with some type of respect unfortunately, today I walked in wearing sweatpants and Eddie Bauer shirt. I guess I walked into the wrong store in the wrong area and I fit a stereotype to a manager who comes across like he doesn't want to be there nor does he care anything about customer service. If there's anybody at Best Buy who would like to discuss this further I would share that my customer service pin is 01490038174100424. The receipt is as of October 4, 2024 at 19:08.

To everyone else reading this, if there's another store that you can shop at strongly consider it. Customers should never feel or be treated in this manner as they walk through the doors of Best Buy. The service representatives are looking at us all as if we are a potential thief and that they cannot walk a product to the counter, but must be hand carried only by the store clerk because customers cannot be trusted. I did ask the clerk why is it that we can't carry it upfront, the reply was will lose our job if we let you touch it or carry it. This is a very draconian / Jim Crow approach to customer service or valuing a customer.

I apologize in advance for any typos as I'm utilizing a text to speech program because I'm very frustrated over this whole situation as I pulled off to the side of the road to have...

EPIC FAIL... Ordered an item online, only to have the order cancelled by Best Buy after purchase because the item was no longer available at the store I placed the order with (although 3 were avail when I clicked the buy button). Went back online to repurchase the item as another store near me was showing three in stock. When I clicked the cart, the item updated that none were avail at the store, so I changed the order to free delivery and went to complete the sale. Problem is that I used my credit card and two gift cards to make that purchase and when Best Buy cancelled the order and credited my credit card, they did not reverse the charges to the two gift cards. I went to repurchase the item and was unable to use my gift cards as they showed zero balance. So I called customer service for elite rewards customers and from there it went downhill. Three calls and 45 minutes wasted. I was transferred between three departments and then after another 27 min on the phone, they disconnected the call. (See attached) Called back and spent another HOUR on the phone and still no fix. Comedy of errors for a completely inefficient customer service department. No one could reverse YOUR mistake. Was told to wait a day and call back tomorrow. ??? Want to purchase the item TODAY... major run around so I went to the local store and asked for a manager. Told him the details of the problem and he asked me for the gift card numbers and then walked away from the desk. I waited a few minutes for him and when he didn't reappear, I walked to the back of the store where he went to while assisting me and he was working on another customer problem. I was completely blown off by Larry the manager of the Towson store. He told me to go back up front and wait for jake. Waited 15 min for jake and no show. So, I left the store as I've now wasted 3 hours on Best Buys mistake. I expect the gift cards to be credited back, I expect some type of credit to offset my wasted Sunday and a guarantee that if the item isn't available at the price I could have purchased it today (open box and on sale) that you will match today's price since this whole ordeal is your companies fault... Or, Best Buy is going lose this elite customer and the sale. Probably taking my business elsewhere.

If I ran my firm like you ran yours, I'd be out...

I hadn't shopped at a Best Buy in years although I had always loved it when I did. I think over the years, the same items became available at Wal-Marts and online for so much less that Best Buy was pretty much forgotten in this family. Well one of my sons had an "emergency" last week where he had an all important Fortnite tournament to play in and his controller wasn't working properly. Although he had a warranty on his controller at Gamestop - they were closed and of course- this WAS an emergency so after going through the list of places to try- everywhere else was either sold out, closed or closing. So I found a Best Buy I could get to in 17 min and had about 45 min til they closed so I hopped in the car and went. Figured it would be fun being at Best Buy again and maybe Id even be able to pick up a new case for my.phone and see what else they had. Didnt turn out that way. One thing I had always liked about Best Buy was the staff! It seemed like they actually knew so much about the items in their section and I was 100% in using their knowledge to assist me in whatever electronic issue I was dealing with at the time. Now? They were not crowded, yet I couldn't even find anyone to direct me to which direction I wanted to head for the items I was trying to purchase. When I DID find the case with the ps5 controllers- locating someone with a key who cared enough to come open it for me was as difficult as driving down MLK without hitting someone with a sign needing money between one light and the next. Long story short... A woman from another location finally came to my rescue. I debated whether to try the phone case or not but I figured at that point- might as well go for it. Bad idea. I was waved off to a section of rows that "might" have a case for my phone and after walking down it looking several times I decide to give up. Another shopper offered some advice and said Id be way better off to order online and I agreed , got in line and left. So- selection was about a 1, staff helpfulness was a 1, and except for another Fortnite emergency- I don't see myself going back...