Major Appliance Parts — Local services in Topeka

I called to get a price on a part, I had the part number that I found online. I was given a price for that with a crappy attitude.. That's ok, people have bad days....I also thought I may need another part, i explained that I don't have a part number but I have the appliance model number. He told me that the part number would be on the part, and proceeded to ask me, don't you know what a timer is? It's like any other timer and this is how it works, but it wasn't in a helpful tone, it was snarky and rude and like he was talking to an idiot. I told him I am aware what a timer looks like and how it works, but that it is enclosed in the appliance, so I can't see the part to get the part number! And again offered the model number, he finally took the model number, after a few more snippy comments. Then told me that I had too many numbers. So I tell him, that I'm looking at the sticker, that is the model number, there is a serial number as well if that will help. He says... I told you I need a model number, what good will a serial number do when I need the model number?! In the snarkinest, are you an idiot, demeaning tone possible!!!!!

I have NEVER had anyone in customer service talk to me the way this man did. He could have called me horrible names and told me that my gender was inferior to his, and it wouldn't have angered me as bad as talking to me like I'm a complete idiot in the tone and with the attitude that he did!

This company seriously needs to teach thier employees how to talk to people who want to give them thier hard earned money! I am not one to complain when customer service is bad because everyone has bad days and you never know that the other persons circumstance is. HOWEVER, This was completely uncalled for. I would have rather spent my money locally, but I will never again do business with this company and I'll tell every person I know or associate with to...

Inspired by a coworker who fixed her own dryer I turned to YouTube to fix mine. I figured out how to take it apart and discovered I had a broken belt. It was late and I'm a busy person so I ordered the belt online figuring it would take me a while to get to a store and not knowing where to go anyway.

Belt came in and I went back to YouTube. Got the drum off and realized more than just the belt was broken. In the meantime I had found out there was a local shop who sells parts. They didn't answer their phone Saturday afternoon so I went in Tuesday, May 24. I talked to the guy and he told me what I needed. He went in back to get parts and as he did he said "okay you need a belt and..." I told him I had a belt I bought online. He came back without getting the idler pulley I thought he was getting and said I should call eBay because they'll talk To you all day, don't you know.

I left because he clearly didn't want to do business with me. I got home and looked at the chart that came with my belt and yes I definitely need an idler pulley. So this guy decided not to do business with me because I bought a part online and then he mocked me.

I called another place and even though they were closing they put aside a part for me to pick up later this week.

Lesson learned: sometimes it does not pay to shop local. Sometimes someone like the guy at Major Appliance Parts will get in a huff and belittle you rather than prove to you that you should have shopped them first. If they'd been kind to me they would have had a customer for life. Now I'll just keep buying stuff online and at major chains when I need repair parts because the local...

I called different stores around Topeka in search of a dryer belt for my Kenmore dryer. I called Major Appliance to inquire next. The gentleman answering my phone call was very condescending and rude. Everyone knows that parts for automobiles, machinery, appliances, etc. are hard to get hold of the same day you need it. Often you’re waiting on the UPS guy to bring your ordered part to you days later. So after placing a few calls failing to find my dryer belt, the Major Appliance man did answer my questions, as he laughed at me with an insulting, patronizing tone. And YAY, he probably has my part, but I’m sure not...