Michaels — Local services in Torrington

I went into the store in Torrington, CT to attempt to get some custom framing done. There was nobody at the counter and I proceeded to walk up front and ask the personnel at the register if she could please get someone over to custom framing. She said she would and I went back to the area and waited a ridiculous amount of time, and no assistance arrived. I am particularly disturbed as there was only 1 other customer in the store at the time. They have self service registers and kiosks at both the front checkout and the custom framing area. I visit the store frequently and since these have been installed, you can never find an associate. This is horrendous customer service and I am...

I hate to write bad reviews but I had to on this experience… The young lady at the register with tons of lip piercings with braided hair was extremely rude and had an attitude with my mother. My mom is hard of hearing & asked a few questions double questioning pricing on some sale items since it wasn’t showing the complete discounted price on the display screen. I was even a-little confused at first & had to step in and nicely explain it to my mother. Even after my mom smiled & kept saying thank you to the young lady & to have a nice day and she totally ignored my mom & just whispered something nasty into the speaker to her other coworker. Extremely rude &...

Absolutely amazing craft store. They have an enormous array of supplies. My only real complaint is that they don't have any dream catcher kits which is something I was looking for as a surprise for my daughter while she was up here. They do however have a really cute couples memory book, a section for Pokemon, - which both of our children, my husband and I all love - an outstanding selection of beads which is something my mother loves, amongst numerous other things. You can find something for us about anybody in this...