GameStop — Local services in Torrington

Went there for a Pokémon trading event. The Employees were super helpful and very chill and personable. I ended up picking up some Pokemon card sets, card storage/protection, and Pokémon Moon on DS. They have a nice selection of used games to choose from. Since they are a Special GameStop, I forget the technical name for it, they buy and sell as well as send your cards to be graded. They have loose cards from Pokémon, Magic, etc…. That you can buy for $1-$3 depending on the rarity. They have a pretty big card section as well as video games. Bigger than my local GameStop stores. Definitely will be going back there in the future to get my nicer...

On July 2nd, 5:30pm two male workers were behind the counter, as we entered the store, there was no acknowledgement of our presence or greeting. Meanwhile, as other people entered the store (same profile as myself- adult with children), there was a much different reception of “hello and welcome”, and even further profuse mention of sales, areas of the store, etc. I was bothered by this and am writing a comment to make aware of a differential treatment situation. Other than me calling regional managers, hopefully the comments are read. Training for racial microaggressions and customer service among other aspects...

Nyko at this gamestop seems to hate life. Every time we are in the store he acts as tho it pains him to help anyone. Has the worst Attitude ever!! He is the reason your store will lose customers. Phil at this store is awesome. Helps everyone who needs it, with a smile. Even went there when he had already clocked out and he stayed to help me out with a question. They also tell you that your pro card is expired when it is not. and ask you to pay 14.99 even tho you just renewed it 4 months ago.. check your dates people! make sure they dont charge you for something you already paid for and the year...