Costello's Ace Hardware of West Babylon — Local services in Town of Babylon

I needed help with a bunch of really odd and end hardware for work. I work in an operating room , so I must be really precise. Not on people but on the surgical robots and lasers. Most of the time I would get the hardware from the manufacture. The last two times I had a deadline to meet and of course I turned to COSTELLO'S ACE HARDWARE. The first time PETE spent about 1/2 hour with me looking for matching hardware. This guy is FANTASTIC . Pete knows his stuff and is wonderful to deal with. One other time , I had another issue and Rich helped me. Another OUTSTANDING associate . Rich did not hesitate to locate hardware for me. Costello's Ace has one great team. I will not shop anywhere else. The team at COSTELLO'S ACE HARDWARE goes way beyond in the customer service department and in the KNOWLEGE department. They are all OUTSTANDING and extremely PROFESSIONAL . You do not get that anymore, however at Costello's you do.. Again to Pete , Rich and the whole Costello's team . ONE BIG THANK YOU. Customer for life Peter Altman On a special note. AMBER has to be one the nicest and one super professional person I have ever known. Amber always goes beyond the norm in any aspect. Again, the talented employees at Costello's are extremely hard to find a team like that. Costello's did...

Second bad review here the first one was during covid when they were price gouging on lysol

This is the worst Ace store I have ever been in I don't know why I continue to come here pick another location or go to a different store in Thai but do not use this store

It's just an unpleasant shopping experience when you have the radio on blasting hard rock throughout the store when you can't even hear yourself think and again mispriced items people don't care it's just a free for all in there.

Try to bring my concerns to the manager named Drew and also explain I advised the person at the register he charged me more than the shelf price whose only answer was this is our radio station and it's always on. what a waste it's not about the music it's about how you have to have it blasting supposed to make for a pleasant shopping experience for the consumer I guess it's just fun to work at Ace if you're an employee sucks if you're a customer had to just get out of there I left...

Very often items are out of stock or in the wrong place. Especially when looking at screws or plumbing hardware. Once or twice is bad luck. More than that it’s bad management and it happens ALL THE TIME at this location.

It’s very obvious that no one is doing regular inventory maintenance. They only ever have 1 - 2 people on staff. They’re generally helpful and cordial, but it’s a wait to get help.

I even had to wait to return an item because the cashier was “not authorized to do returns”. What kind of retail management doesn’t train and trust their employees for $13 returns?!

I want to support a local hardware store, but it’s so difficult. The ACE hardware just 5 minutes down the road in Copaigue is bigger, cleaner, well staffed and...