Fitness Incentive — Local services in Town of Babylon

I joined for their #1 rating, but when class schedules and day care no longer met my schedule I was left with just the gym, which wasn't worth the cost or the aggravation. (BTW #1 comes with A LOT OF HEAVY CAMPAIGNING.the only time management came in to interrupt classes and make an announcement was during their campaign asking everyone to vote as often as possible. Including campaign posters in the locker room and throughout the gym.)

I personally had found myself sitting in the women's locker room only to be intruded upon by the janitor and his vacuum on a few occasions, while my daughter was surprised by him as she walked out of the shower wrapped in a towel. We were assured that there was a procedure in place that a female staff member checked the area prior to him entering, but "she" never preceded him when he entered while I was in the room.

When I let them know, 2 weeks in advance, that I was moving and I was cancelling my membership, they terminated my membership immediately. The following day, when I came in to workout, I was confronted in an accusatory manner that they had "graciously" waived cancellation fees "even though" I had initiated the cancellation!!??? By law, they are required to provide me a refund because I'm moving outside the 25 mile radius.

There are a lot of great instructors here. Sadly, in my experience, it's the arrogance and ignorance of customer service of just a couple of people that I came into contact with that has brought FI down to a ZERO rating with me. Had they simply handled things in a manner that respected the situation it would have changed everything to their favor. (Just as they persuaded me to vote and help them get their...

I have been a member at this gym since 2005! I’ve always thought I was luck to be part of the best gym on Long Island. I not only love the atmosphere and the equipment and the classes, but every single employee is very friendly knowledgeable and kind! I’ve spent a lot of time there over the last 6 months as I’m a runner and had a major injury. I needed the gym to help build my strength back and used the zero runner to try to stay in shape. I also started going to see Rachel Ezelius the dietician whom I’ve seen for years but I started her anti inflammatory diet which helped me so much more than I could have even imagined. She helped me finally focus on fueling myself with Whole Foods that nourished my body ! I finally gave up artificial sweeteners and Diet Coke! The change in my life just by changing the way I eat is immeasurable. My nails grow so fast I have to get them done every 3 weeks instead of every 5 and my hair grows really fast too!! I am so grateful for all that she has helped me with and am going to miss her immensely! I am so grateful for all of the staff there and every experience I’ve had there in the last 6 months! You guys have really helped bring me back to life !!...

I absolutely love the classes here. Every instructor I have had has been wonderful and there are plenty of classes throughout the week. Also, the equipment is clean and does not appear to be worn through as I have experienced at some other gyms which was a big deciding factor for me. I would definitely recommend this gym to anyone who enjoys taking classes. If you take the classes, the price is definitely worth it.

Reading the other reviews I would like to comment that I have not had a bad experience with customer service and everyone has been very friendly. Although I will say that I was confused and disappointed when I was getting information about the gym that I was not given a tour. I think that for prospective customers that a tour is very important especially since after a few visits to the gym I could not figure out where the yoga studio was. I eventually did ask the front desk and they walked me down and show me where the studio was which...