P.C. Richard & Son - Corporate Office & Warehouse — Local services in Town of Babylon

This is about the delivery guy, Mick. All this could have been avoided and I could have had an excellent experience with PC Richard if only Mick listened! I took the time to measure everything, went back to the salesman the day before delivery to make a note to remove the old fridge doors; Mick could have taken the short time necessary to do it and save us all a lot of trouble and time. I only found out his name bc he finally talked to my 6yo while I was inspecting the new fridge. He rang the bell, didn't identify himself. I opened the door and he finally said he's here for refrigerator delivery from PC Richard. I was told by my salesman that delivery people are PC Richard employees. I thought they would treat my property well since I was taught that "at PC Richard, it's all about the customer experience." Boy, was I WRONG!!! Turns out, they ARE subcontractors. And I guess they don't care about your property at all. Here's my experience: Mick delivered my refrigerator. On time, which apparently is shocking. This was on 8/16 at ~11 AM. Mick did not listen to me about taking off the old fridge doors (GE Profile French doors) which were easy to remove. I would have done it myself! I had the Owner's Manual. I even showed him the instructions, which he ignored. The old fridge was 35-5/6"W x 28.5"D with doors off. My kitchen doorway is 31.5" wide. With doors on, the old fridge was 35-1/16" deep. But instead of doing what I said, he said, "NO! We go this way," pointing to my eat-in kitchen with furniture and a stack of magazines, which meant we had to also move living room furniture to make space. He proceeded to move the chairs and kick my magazines. So my husband and I started to move furniture. Mick "helped" with the light stuff, like chairs. He probably would have broken the chandelier in my eat-in kitchen as well, if I didn't keep telling him to watch out for it when he tilted the hand truck. Luckily, his partner listened to me and told him in his language. Of course, Mick didn't listen to me when I told him he had to turn the old fridge sideways on his hand truck to make it out the front door. As expected, they had trouble getting out the front door, according to my husband, and just forcefully pushed it out. I was busy inspecting the fridge and moving some of the furniture back, while Mick conveniently did nothing to help. He's lazy and disrespectful to people and their property. He probably thinks he has the backup of PC Richard and the trucking company has insurance, so he doesn't need to care. Everyone warned me to inspect the new fridge upon delivery. Nothing was said of inspecting the house. I had no idea that this could happen. I really thought the PC Richard delivery guys would be as careful and respectful as the Home Depot guys that delivered the same fridge with no problems 10 years ago! That's an assumption I would never make again! I signed off on the delivery and fridge inspection at ~12:10PM. I had no idea I was signing off on anything else. I'd advise that before you sign off on delivery, you make sure to hold up the delivery guys until you check every step of the path that they took from the curbside to your delivery point. The wood frame & weather strip were damaged and the door itself was scraped on the hinge side. We didn't see this until after they left, when my husband closed the door. At 12:20 PM, the manager of the store of purchase told me to call the Damage Claims dept. At 12:30, she told me to email 2 pictures, with MY OWN repair estimate; I'd hear back in 3-4 biz days upon receipt. So I had to find a licensed contractor with free estimates and wait for their quote. Now they tell me the trucking company owner has to inspect and confirm that the damage was caused by delivery. They could have just sent him over right away!! He has to talk to Mick who is off today and will get back to me next week. Like Mick'll admit he caused the damage! He also says that the damage on the WOOD FRAME is done by my own deadbolt in the lock position! I don't have the force of a...

For many, many years I shopped at P. C' Richard in West Babylon and was usually pleased with the product and service received, however, I had two major appliances break within two weeks and problems ensued. First my refrigerator freezer quit -- under plan -- called PC Richard service they farmed the work out and the company they used sent a repairman who said it must have been left open as nothing was wrong. I had filled it with 50 lbs of ice to prevent loosing all the frozen food. Lost all the refrigerated food and cooked most of the defrosted food and bought new food. Disposed of the 50 lbs of ice only to discover a hot box --all food lost again.Called and was told they would send the same mechanic back. I did not like that idea so I went to the West Babylon store where Gerard, a manager, listened to me tale of woe and made everything right. He helped me with a small fridge so I could have necessities (which he had delivered and set up -- I'm 80). He arranged for a PC Richards tech to repair my big refrigerator which needed parts. Parts obtained PC Richards mechanics repaired all is good. Moral of the story "P.C. Richard in West Babylon exemplifies the motto Honesty, RELIABILITY. and Integrity.

One week later my gas clothes dryer died I was over in Deer Park and I decided to look for a scratch and dent, it would serve the purpose and cost less. They had none, but the Deer Park store is also a showroom, therefore, I looked around. A salesman, MARK, helped me. He seemed very nice and helpful. I chose a Whirlpool Cabrio, none in stock. It could be ordered and within a week or two delivered and installed and that they got a truck in on Thursday so perhaps Friday or Saturday. When I called to see if it came in he said I misunderstood that he said two weeks. Hearing nothing after two weeks I called to see if the magic number was three. A salesman answered, Mark was unavailable, he looked up the order and told me if I was unhappy with waiting I could cancel the order. I went back to P.C. Richards WEST BABYLON where a young saleswoman, JESSA, offered to help. She looked up my account, saw I did most business there, said she would help me, but why did I go to Deer Park. She is wonderful I was able to add a Cabrio washer to the order to be delivered and installed the same day as the dryer. It would be routed with the original order. When I hear from the Deer Park place on 4/7/17 I am going to receive a dryer, accessories, dryer installation and washer installation but no washer. I immediately went into panic mode and at 9 am promptly called JESSA who saw it said she could not believe it was not noticed, but that she would call and take care of it. She did. If the company P.C. Richard had more salespeople like her they would be #1, the leader in appliance and mattress sales in the country. She sure could teach the Deer Park people how to work better to retain the customers. I would not be surprised if she becomes a manager one day after all PC Richard's made their name and motto on customer satisfaction. I will recommend and shop the West...

This is a long read, but worthwhile... 7 yrs ago we bought a set of GE Appliances from PC Richards; in general they are good, but one of them - the over-the-stove microwave/convection oven - was a dud. Fortunately, we bought a 10 yr warranty with the appliances. PCR has always been excellent about the warranty, it's aone-call and they come deal, but still inconvenient because I lose work to be there for the check-out visit, then again for the repair (after they order the part.) But they honor the warranty and they come: they came and came and came for that *&%($%^!!! microwave, even replacing the majority of the guts of the machine about a year ago. No good. To their credit, they offered us a "buyout" from the warranty - full store credit for a replacement. Still, I figured we would be out the cost of the warranty, the cost of the installation (we built a special space for it, so it's an exact fit) and delivery. We called the store and came in. I went in very skeptical of what would happen and left REALLY SATISFIED. The "salesperson" (he didn't stand to make a dime off this "sale", obviously) was an incredibly nice guy named John. He worked for 20 minutes non-stop trying to find a match that would fit exactly into the space, something with the same size specs as our old machine. No dice. We figured this is where the "Sorry; after 7 years this is the best we can do..." would come in. When John said, "Look, I've only been here 2 months, maybe I can get you a manager," we figured this is it. I was not expecting anything positive. But the manager, Tom (is it Thom...Idk) was AWESOME! He made no excuses, but instead got straight to work. He hunted patiently (15 minutes of a manager's time!) Finally, he went directly to the GE website (rather than PCR's) and found a matching appliance. After 7 yrs, GE had updated the machine (please G-d it will work better!), but it was also $200 more than the credit we had been given. "OK, here comes the bill..." I figured, but the wife was set on keeping everything in the kitchen matching, so no choice. Then Tom dropped THE BOMB: PCR would eat the difference in cost of the appliances AND ALSO the delivery AND the installation costs!!! Now you can see why I've written this long, detailed letter. I'm 58 and have bought a LOT of appliances in my life; this was a pretty uniquely positive experience. We were in the store for about 45 minutes, always treated courteously and left with much MORE than we'd hoped for. I can attest that I have no relationship with anyone at the store (other than as a customer) and I would strongly recommend PC Richards - particularly the Wayne, NJ store - to anyone shopping appliances. If you're there, look for John or...