Ashley Store — Local services in Town of Babylon

We shopped at this Farmingdale’s Ashley bedroom furniture. We had our child to test the comfort level on some of mattresses. Even though we like an online bed from another merchant better, we preferred to purchase a mattress that our child had actually tested. So, we showed the detail online specification of a bed to an Ashley’s sale person Ahmet there, and asked him to select a mattress thickness that would make the final bed height to be about 25-26 inches. He eventually selected and sold us a $663.99 mattress. Note this itemized receipt they provided to us only had model number without detail description of any item. Our total purchase of all the furnitures from this Ashley was about $9000. When Ashley delivered our furnitures, we still did not have the bed from the online merchant and still did not know the mattress selected would make a bed height of 30 inches.

Soon after our bed arrived, we complaint this situation to Ashley. Both the Farmingdale store staffs and call center operators claimed once the item is delivered, there would be no exchange or return. We expressed this situation was solely due to a mattress selection mistake (intention or not) from Ashley staff that did not match our request. The sale would not even took place if it would not be its staff’s mistake. Furthermore, a 30 inches bed would be for a tall adult, not a child. This sale person certainly aware this is for a child. Our child’s foot does not even touch the floor if sit on the bed side. Safety would be a major concern to use this mattress for the child. Under a bed time condition, twisting an ankle is a real possibility for child who may not be so awake trying to go to bathroom in the dark. We asked both the Farmingdale store and call center to take responsibility of this sale, which was clearly misled by a staff before the sale even took place.

It has been about a week that the store including operation lead Amaar and call center routed us back and forth, not answered our calls, hang up our calls. At one point, we requested to discuss this with a manager on the call center and reached a person name Uriel, who we discussed this situation for over an hour, and he said would reach back to us in 48 hours following the call. Of course, he never did. Another phone operator of a subsequent call told us there is no such person. Regardless of whether this is avoidance tactic, the operation at Ashley is full of inconsistency.

In summary, Ashley staffs use the argument that once deliver, there is no return or exchange. It has never addressed the responsibility misleading sale and mistake by Ashley and its staffs that those places even before the sale, especially clear disregard customer request: specification of 25-26 inches bed height. Furthermore, it disregards customer and child’s safety consideration: 30 inches bed is too high...

Worst experience at Ashley in Farmingdale, we would looking for new living room and bedroom set for our new home we just bought. We were greeted by sales person Ganesh, he was helping us out, as he was giving us pricing on the all the things we were looking for , we were checking them also online at Ashley were we was seeing the prices were significantly less online and then Ganesh tells us you don’t want to buy from the online store because they are cheaper materials and not from the same warehouse as the In store items , which was a lie , because we called and then said that was not true. Anything that is ordered online or in store comes from the same warehouse. Then he proceeded to tell me and my wife with the purchases he will give us a free gift , a center table for the living room. This was in Nov 23 we are now in Jan 24 no gift ever came and we when we called him about it not answer or text. Another lie. Then we asked him to price match as he was selling us a bed frame that online was 2k cheaper he told us that if he did that he would affect his commission and that he would look into it. A couple of days later we called again and he said he would price match and we would see it in first bill the price difference. Another lie. Haven’t seen anything. Worst experience ever. Definitely a sale person that only cared about himself and his commission then how his client felt . I have been in sales for over 15 yrs and I know any company I would have worked for if I lied like Ganesh did I definitely would have been fired for all the lies and broken promises. So I warn anyone don’t go to the Ashely Farmingdale and if you do be beware for Ganesh , definitely lie and take advantage of you with were the items come from , pricing and also about getting a gift. Better just to walk down the street to Raymond and Flanigan, better customer services and they don’t lie to there customers like GANESH did. It’s funny how it took Ashley 2 Months to get back to us about the situation and then the store has the nerve to lie about and Ganesh and that he was a intern and just started working there. When he told us he has been working there for more the 2yrs and has reviews all the way back as 3, 4 and 6 months before our review. The store should definitely looking into there facts before they lie to corporate and to there customers. I can already think if management lies , I can imagine the sales people that work there. As they say the Apple doesn’t fall far from the tree. BE AWARE OF Ashley of Farmingdale especially if you run into Ganesh the...

Joseph was a nice sales guy and the reason why I came back to patronize this store above the others. We had shopped other places but chose this store. The management team is inept and unprofessional. I was offered a 10% discount off of three pieces of furniture by the sales person and had agreed to buy them for that price. I continued to purchase other items. One on clearance, and a mattress. I was also going to be returning to purchase a dining room table with 4 extra chairs. I was also offered additional discounts there. A manager came over when we were finalizing the transaction saying to the salesperson, “I’m your T.O”. His name was Paul. He is in dire need of training. I would not recommend using inside business terms with a customer present. It’s tacky and doesn’t present well. This checking out ordeal must have went on for no less than 30 minutes while my family sat in furniture waiting for it to be completed. There was a flyer that I have that states 10% off on regular priced merchandise which is where I thought the salesperson was offering his discount from. The management team said they couldn’t give the 10% off and that they would have to raise the price to a higher price to give that discount. What? Yes, this is what was said. Your pamphlet does not meet advertising guidelines set by the New York states attorney general. The disclaimer font is smaller that the legal size required. I was told the explanation was in there. I could not read it. I will not be returning to the store and plan on writing reviews on yelp and google. I will also be contacting the AG office and be filing a complaint with the BBB. This is certainly not over a discount of $150.00. It’s the principle of offering one, having a flyer that’s states there is one, and not honoring it. Ads are required to be clear to consumers. When they are not, it’s considered deception and are illegal. Sad that your management team is unwilling or unable to handle a small customer service issue and allow it to turn to this. I will be formalizing my complaint in greater detail. I would like someone to contact me. I will not speak to a manager from the store. They are the cause of this. A company of your size should be ashamed of operating...