Reds Appliance — Local services in Town of Babylon

Do yourself a favor and belive all the reviews that tell you to BEWARE! The staff can really fool you as they are super nice to you just to make a sale. It's nothing but deceiving. Right after your credit card gets charged the ordeal begins.

I purchased 3 BRAND NEW (according to them) appliances exactly 1 year ago. The stove didn't even get to be plugged in by the plumber as it was diagnosed with gas leak. When I came by to the store to complain, Mr. Joe, the owner of this wonderful establishment was nothing but rude to me and told me I should have had the plumber present at delivery and have the driver wait until I confirmed the appliance worked before I accepted it. Trying to get it fixed through warranty took months and cost several pto days. In the end I was forced to buy another stove at best buy that has 5 year warranty, works till this day and cost only a $100 more.

I let that go as a one time incident but this month my fridge broke. Waited weeks for service person to appear just to find out that this fridge must not be brand new as it was previously registered as purchased a few months prior it being sold to me. So the service was not performed.

Reaching Mr. Joe almost impossible. He uses the ladies working there as his gatekeepers so he doesn't have to speak to unhappy customers. When you finally get him on the phone you will hear no apologies. He will tell you it's your fault and hang up on you midsentence. This only proves to me that he knows exactly what he is doing. His only goal is to trick you into spending money at his store by telling you a bunch of lies. After you do that his favorite word becomes "goodbye".

If you have a tone of free time to sit on calls and then at home waiting on service appointments to try and fix your "BRAND NEW" appliance that you spent a lot of money on, then by all means go ahead and stuff your money into Mr. Joe's pockets. He is going to make sure you enter an adventure of your lifetime. Too bad he fails to mention it's going to be an adventure straight from a...

BUYER BEWARE!!!!!!! Bought a full size Frigidaire refrigerator July 24 that came with a 90 day money back guarantee that expired on October 24. That weekend was both my kids birthday and notice that there was water inside the fridge compartment on the shelf. I called them and they said they would still honor the guarantee if I was able to bring it in that week. Well let me just tell you that this is a full size fridge and not a toaster. How am I going to pick it up and transport it there for them to fix it?! And due to Covid, they will not send anyone out to take a look at it. After speaking with the supervisor, she had their repair guy troubleshoot it like an elementary student. Is it level? Is the setting too low? Is the door properly closed? Honestly all good questions but basic stuff. It is properly leveled and at a proper setting (factory recommended) with a thermometer monitoring it and the door is properly closed and sealed. After another week, the supervisor says she can send someone out to repair the fridge but it would be $90 service fee plus parts and labor. I asked if they would waive the fee and only charge parts and labor. She said she would have to ask and get back to me later that day or following day. Well no surprise, I did not get a call back. I called almost everyday since and left message after message. Still no call back. Would have been better buying from a stranger off of Craigslist. DO NOT...

While the showroom was small for new appliances, the used and scratch and dent was massive. I did want new though, and needed to see it in person. I found one I liked at a big box store, and the price was good, but I had to double check the measurements for one I hadn't considered. I had one space that was only 29" that had to be passed through without alternative. I called to place the order, and asked if the doors could be removed. I was put on hold given a run-around then told "probably not". I called Amanda at Red's, I gave her the price, delivery price, and the issue with the space, and still being the lovely and kind, and not at all pushy person we met in the store, she gave me a very competitive price, and told me there was NO issue with removing the doors first. A very small fee (compared to big box) for "removal" (in my case, moving to the basement which also involved door removal). The gentlemen that came were WONDERFUL, kind, accommodating. Everything went incredibly smoothly. Ultimately, I saved money even though Red's delivery was a little pricier than the big box, the bottom line price was much better. I will absolutely return to Reds for my next appliance need. I encourage others to do the same! Small, local company is the way to go for a...