Jersey Mike’s Subs — Restaurant in Town of Babylon

Can’t tell what’s worse, the miserable employee that thought it’d be funny to take something like celiacs disease as a joke. “The manager is gonna use a pathetic excuse as to how that “didn’t happen” Or the manager trying to defend this embarrassing employee. Saying the lady cut off and interrupted the employee when it’s clear as day how difficult the employee is being. Regardless if the video started after the manager using the excuse as the incident, which was literally the customer asking her to switch gloves with her food because of her disease. Terribly pathetic all around and never going to this store. And the worse part is how the employee is bullying and trying to embarrass the customer when anyone who has worked in the food industry knows how low life and scum bag a move like that is. Food industry isn’t for everyone, you need thick skin, and it’s obvious the manager and employee have none of those skills or attributes with how she handled it and how the manager is trying to convince people something different happened. Also it appears the manager is more than a manager to this employee with how he is defending the defenseless actions. Also it would be better if I didn’t get the same copy past reply that you’ve sent to everyone else. How low effort can...

This is my go to Jersey Mikes since they've opened. I don't live too far and I love their product...but this store has changed. The quality of service is different. I was in a couple of weeks ago. I app'd the order and when I arrived they were no where near ready...though the app said a designated time...I know nothing is perfect but the attitude behind the counter was off. Today I went in to order and there was a employee making a series of sandwiches for an order but the prep counter was a mess. (That order wasn't ready either when the customer arrived)Don't get me wrong their making sandwiches with alot of ingredients but you have to tidy up because it really doesn't look appetizing. You don't know how long the work area has been covered with remnants of other sandwiches. Just a tip...try to clean as you go. I'm sure you are short-handed as many companies are. This doesn't sway my loyalty...I'm still going to order from there. Just wanted to share an observation. Keep striving for customer...

Stopped in here to grab a bite after shopping with my mom and grandma. Manuel, the general manager greeted me when I first walked in. Most of the staff were not as engaging as the GM but were quick to respond when I asked that the table get wiped down. It was my mom’s first time so they didn’t make a huge deal about not knowing the process, or my uncommon order. Manuel was very gracious with my grandmother which I appreciated. He was also receptive to feedback when my mom mentioned the bathroom soap needing a refill. Lastly he humbly uplifted his team for the work that gets done. Only my second time at a Jersey Mike’s but just as good as my first time. We all enjoyed our sandwiches. They were fresh and delicious.

Suggestion: additional sweeping intervals (that yummy fresh bread does flake) and regular bathroom refreshes (it wasn’t bad but could’ve used a solid once over).

All in all, no love lost. I...