The UPS Store — Local services in Town of Babylon

CAUTION! DO NOT USE THIS STORE!

I had been in the UPS store to mail a return parcel. The woman informed me, as the parcel was wrapped in cellophane, that it could not be accepted this way. She stated that I should wrap it in a brown bag. I took that to mean that I should wrap it in brown paper. (She should have said "padded envelope." Or even offered to sell me one at that moment.)

Today, I brought said parcel back in, wrapped in brown paper, and was told by the woman who was helping me, that it could not be accepted. I questioned her, and stated that I was in a few days before and told to wrap it in brown bag. At this point, another employee, a disabled man, yelled at me "No one told you that. You're lying." I was taken aback by this. I told him not to speak to me that way, he stated he could speak to me any way he wanted because I was a LIAR. I began to explain to the appearance of the woman who told me to wrap in brown bag, and come to find out, that the woman I am describing is this man's mother. Now he becomes even more heightened, and is accusing me of calling his mother a liar, which I never did. At this point another customer told him he cannot talk to me like that, and yet another customer told him to end it. The woman who was helping me continually apologized for his behavior, but never did anything to stop it. He harassed me until I left the store, crying and shaking. At which point, I told him he needs to learn to talk to customers and he screamed at me "Enough! Enough!"

I still can't believe that this happened. If we hadn't been in the store and I had had this encounter on the street, I would have called the police due to the level of harassment I was experiencing. This is not a person who should be working with the public. I am absolutely disgusted. No one should be treated the way I was treated by...

Disappointed with Unnecessary Upsell at UPS Store

My main issue revolves around the upselling of return boxes. I came to the store to return items on two separate visits, both of which were still in their original shipping containers. To my surprise, the staff insisted that I needed to purchase UPS return boxes for these items. I couldn't help but feel like this was an unnecessary and forced upsell.

I understand that businesses need to make a profit, but I believe that customer service should always come first. If my items were already in suitable packaging for return, there should have been no need to buy additional boxes. It felt like an attempt to squeeze more money out of me rather than providing a helpful service.

Moreover, I found the staff's attitude somewhat dismissive when I questioned the need for the additional boxes. I expected a more customer-friendly approach, especially from a well-known company like UPS.

While the store itself is clean and well-organized, the upsell tactics employed during my visit were disappointing and left me questioning whether I would return in the future. I hope UPS Store management takes customer feedback seriously and reevaluates their upselling practices to ensure a more positive experience for their patrons.

In summary, my visit to the UPS Store left me dissatisfied due to the unnecessary upselling of return boxes when my items were clearly already in suitable packaging for return. Customer service and transparency should always be a priority, and I hope this review serves as constructive feedback for...

I went in to this store today to pick up a package for my mother. She ordered something from Pottery Barn and had it delivered to this UPS store. She was worried if she had it delivered to the office it would come when the office was closed. She had it delivered by the office though because it was a mailbox for the office. She had me pick it up today on the way in to work. I was told I could not get the package because my ID did not have the office address on IT. Then they said they would give me the package if I had the tracking number. Well my mom had forwarded me the email from Pottery Barn. I used that email to show them all the tracking info but it did not specifically have the tracking number when it showed the tracking details. So I had to call Pottery Barn and press all the buttons to get a rep on the phone to read the tracking number. Otherwise they were refusing to release the package. The owner sited UPS rules when obviously the rules could have been broken with all the information I Gave him. It was obvious the package should be released to me. The woman there was very nice. Although she seemed new maybe. The other gentleman there was nice but he was not helping me. It was the woman and then Steve the owner who would not break the rules one bit. I had to wait for him to come back to the counter after I had Pottery Barn on the phone so he could listen to the tracking number. It was a horrible experience. I will not use that UPS...