Best Buy — Local services in Town of Big Flats

I bought a tv from Best Buy just over 1 year ago, with it I purchased a protection plan. After less than 18 months of use, the tv suddenly stopped functioning and we used the website to set up a repair appointment and were happy we had bought the protection plan, we were even ok with waiting over 3 weeks for our appointment even though it was our only tv. We patiently awaited our repair appointment date, only to be called the day of the appointment to be told they didn’t have the part they needed to repair the TV. we understood and were told to wait another two weeks for a second appointment. Then, the night before our second appointment we received a call saying their truck was out of service and they would be unable to make the appointment, we specifically asked if the part needed for our tv was in stock, and we were told yes, they had the part and that they would schedule another appointment for the following week. So, this week when we received a call on the day of our THIRD appointment, they notified us that they had someone lost the part needed to fix our tv. We were frustrated, of course, but were happy to wait until the following day when we were told my the repair tech that a new part would be shipped over night right to our home. The part should have arrived yesterday- it did not. They were supposed to show up at our house today to fix the TV and the tech not only did not show up for this fourth appointment, but also failed to call and notify us. We decided to call Best Buy directly to see what the status was on the part for our TV and after being on hold for over 30 minutes I finally got to a customer sales rep, who made me verify everything I just typed above multiple times, who then put me on hold to call the repair tech and his manager (who failed to answer either of the phone numbers they had listed for work) to then be placed on hold again and then have the call mysteriously “dropped”. I had to call in again, wait on hold for 20 minutes again, only to get to the same sales rep and be told that she would not replace the tv unless it was seen by a technician, (the same ones who had failed to show up time and time again), I asked when the next appointment was available for that and I was told I would need to wait another two days just to be given a new date! I asked to speak to a supervisor because I was understandably frustrated with this run around, I was placed on hold for 20 minutes again and then the call was “dropped” AGAIN. This is absolute nonsense.

TL;DR : I spent over $400 on this TV that no longer works and the company who made it and sold me a protection plan for it has continuously failed to provide the repair services they so proudly offer. The customer service has been horrible and I will tell anyone I know not to buy from this company. What a waste of my time and money. If I could give zero...

READ THIS BEFORE SHOPPING AT BEST BUY. First thing, this stores ""corporate policy"? Is ridiculous. I had a TV purchased for me (50 inch). It was a gift. I had the original receipt, it was bought using a debit card. The purchase was in store and put into my name at the register, at time of sale. It was to big and was giving my GF headaches. So I decided I better return it. Took it back within 15 Day return time. With original receipt. I wanted to get cash, go to Target, who had TVs on sale this weekend and get a 43 inch that was cheaper then what Best Buy was selling. Different Make and Model. And not a Smart TV. The lady at checkout said my only options were to get it refunded to a Best buy gift card. Or have it refunded back to the debit card. Taking 3-14 business days to clear. Leaving me without a TV and perhaps missing out on Targets Sale all together. I asked why. Because that's what it was bought with, was her answer. I pressed further(Politely), and was told, "Even if it was bought with Cash, we are only allowed to refund up to 150 dollars". "Any more than that and the entire purchase would be refunded as a corporate Best Buy Check". The other option is to get a Best Buy gift card. So Best buy is so bad off, they are now forcing people to continue to shop at their store, regardless if you want to or not. Because waiting 3-14 Business days for a Debit Refund, or 5-7 weeks for a corporate refund check is very inconvenient, to say the least. And not honoring the wishes of the original purchaser, which was to give someone a gift they wanted and could use. Inconveniencing everyone involved. Not everyone has hundreds sitting around just in case they need a new whatever. I ended up caving and wasting an hour trying to find a decent non-smart 43 inch TV there. As 95 percent of their stock is either 4k smart or 1080 smart. And while they were cheap enough to buy. That's not what I wanted. Finally found the only one they had on display. But it was not in stock. Forcing me to have it shipped to my house, taking 2 additional days. And at the end I was angry,irritated, and wanting to be done with it all. So ZERO STARS GREEDY BEST BUY. HOPE YOU GO BANKRUPT FOR TREATING...

Well, normally I don't bother with reviews...But in this case I'll pass on any WARNING to fellow gamers that I can. So, here goes...the quick version:

Took laptop to geeksquad for service

needed to be sent to service center

service center held for 1 month (due to parts backorder, excusable)

center returned laptop to local BB, local BB (or someone on BB end) then promptly broke it and the laptop needed to be immediately returned to service center

service center held for ANOTHER month, just to then inform me it's now UNREPAIRABLE

BB says, nearly verbatim, "sorry, looks like the units unrepairable, so what we'll do is wave the service center repair fee. You can pick it up tho"

Uh, so...long story short, they fragged my 4,000$ computer, returned it as a brick. Now in their defense management says they'll look into the issue, but what's this really mean to us as consumers? "Go away, we're not helping you, tough luck buddy"

So, do what you will, take your equipment here if you'd like. I mean I certainly could use the company while I paddle up this creek (if you know what I mean). N for those of you that may read this and say "well how is it BB fault your laptops not repairable?" My response to this is, they DID repair it. Then THEY re-broke it! ...shouldn't they compensate me in some fashion? I mean if I took my car in for an oil change and the mechanic said "well, I put oil in it...but I also removed the engine, sorry best off luck to you!" Basically what just happen.

~ rant...