Country Village Shoppe — Local services in Town of Grand Chute

Beyond disappointing. We ordered certain curtain panels and were waiting for about ten days. I called to follow up on our purchase only to be told the item was discontinued. They claimed they emailed me but no such email arrived in my box. I found a similar panel and replaced the order which was the same amount of money. Eleven days later I still did not have the panel. I called again and the same older woman told me it still had not shipped. I called three days later to cancel the order. She refused to give me a cancellation number via email. Pulling the order was enough protocol she said. Meanwhile, I find out I was charged immediately on the initial order that was deemed "discontinued." She said she would refund. I see above in yet another poor review that a refund will be a long process if at all. I would never shop here again. The website states that all items will ship within three to five business days. The woman was not only unprofessional with her help, she did not care one bit that their product was merely sitting. ...

Honestly, Zero stars for me! Very disappointed in this stores Custimer service! I have been coming here for years, spending $$$, and bringing my friends from IL spending $$$. I purchased a snowman that hangs on their posts that you can change year round. 2 months after it was on the post, the bottom part of the snowman just fell off. It looks like the wood glue gave out, possibly wasn’t enough, or the wood was defective. You can see it on the wood where it fell off. I went to return or hope for some sort of credit towards a new one and all I got was a sorry, cant help you. I spend hundreds every time I would go there. Not anymore. It was a $50-$60 item. They offered me a 10% discount after I made it clear how disappointing it was. Not enough! The item was defective, send it back to your manufacturer or eat the loss. It seems that when I went to view their website, the owner gets A LOT of negative reviews. I don’t normally post reviews, but this one truly got to me. Won’t be shopping...

After searching for many months for what I wanted, I was so happy to find this shop! The website was easy to navigate and the ordering seamless. The prices were very reasonable. I found exactly what I had been searching for. Because I had some looming time deadlines, I made special shipping requests. To my great delight..my order arrived even earlier than I expected and days ahead of my timeline. But the greatest joy came from the product. The quality more than exceeded my expectation. The curtains fit perfectly and look beautiful. Guests have commented on their loveliness. I am sooo happy. I only wish I'd found them sooner and made this purchase sooner. Thank you to the owner and staff for excellent customer service and a...