WG&R Furniture — Local services in Town of Grand Chute

I was extremely disappointed that this fancy new building wasn't stocked with available furniture and more professional employees. As soon as I walked in I was rushed up on by an older salesman named David who I repeatedly told I was "just looking". He continued to follow me, ask what I was looking for and tell me things about labels on furniture and all kinds of information I didn't want. I was just trying to feel out furniture with my children who I wanted to feel involved in our buying process. Once I seen my husband come in I more firmly told the salesman David I wanted to shop unassisted. He then stood close by looking down at us. When my husband went out of sight David angrily scolded "You shouldn't let your kid crawl on our furniture! That is sold!" At this point I had enough of this guy's aggressive and intimidating ways- picked up my son and yelled to my husband and daughter that we needed to leave. My husband had no idea what had happened and continued to shop as another salesman Robert Ross asked if he could help and I told him what had happened and he apologized. My husband heard this and took our children out to the truck. Feeling pressured to replace the furniture I just donated from our house and wanting to buy what I told my daughter she could pick out, I insisted on being treated as an equal-appropriately I asked to talk to a manager. The manager Eric Higgins apologized and said he would talk to his employee and maybe see what his Vice President thought about things. All the while I watched as other salesmen crept around listening in and smirking as if I didn't see them or know what they were doing. Unsure of what I was even waiting for to happen I waited and waited and felt even more dumb for not leaving immediately. Finally I said I don't want to be here. I need a lot of furniture. I don't want that mean guy to get any credit from my purchase- if you throw in delivery I will buy the sofa my daughter picked out from you right now. The manager said he could do that for me and in my rattled state I quickly bought the loveseat version instead of the sofa she wanted and left it at that. When I got in our truck my husband was shocked I bought anything here and I explained to him the rest of the furniture we need we'll find somewhere else. I will never enter this store again so I am thankful that the second time I called today (the first time I was hung up on and they had Robert Ross call me back 2 hours later) Eric Higgins was understanding of my rough time here and willing to switch my purchase to a sofa instead of a loveseat over the phone. The prices in the Clearance Center here are lower than Lazy Boy but the pushy sales guys I dealt with and the cold prickles I still haven't shaken off completely are not worth it. The sofa we bought isn't available for delivery until May 7th that means we are waiting almost 3 weeks to get it. My advice honestly is DON'T SHOP HERE FOR FURNITURE! But if you do, especially all of you ladies, don't go alone and ask for Robert Ross or Eric Higgins. Update: After posting this review the Vice President called and arranged for delivery of our furniture 2 weeks sooner. That was helpful. 3 hours after our couch was delivered it stopped reclining. I called the store the next day and they scheduled a repair guy to come out a week later. THEN the repair guy came tipped my couch over sounding like he cracked it in half I said "Let me help you!" No reaction from him. He kept taking pictures of the inside of my couch and wasn't sure why it wasn't working. Said someone will call me if I need a new part or new couch and he's not sure how long that will be. As he left I noticed my couch now sticks out higher on one side. He literally used his foot to flip my couch back over. If paying big money for broken furniture is your thing, buying from WG&R will...

Had a bad experience when my husband and I went shopping for a new mattress last week. We were not looking to buy anything. We were wanting to lay on a few to see what we both liked since this would be our first mattress purchase together. When we got to the store, an associate came out to "help" us as soon as we walked thru the front door. We told him we weren't interested in buying anything, just wanted to lay on mattresses. He asked what kind we were looking for and what size. So we told him our preferences and said we were looking to buy a California King. He proceeded to tell us that we do not need a bed that size since my husband is only 6ft 2in. He only recommend the Cal King bed size to those who are 6ft 6in or more. Doesn't change our minds on what bed size we want. He continuedly told us that Cal Kings are too difficult to purchases sheets for, that bed frames are hard to find, etc. Basically trying everything to get us not to buy a Cal King. Realize, we were not there to buy anything. Just wanted to look around. I finally got him to stop talking by telling him that my parents own a Cal King and know where to find great sheets and bed frame for it. And he just gave me a very shocked face. Honestly, he was rather rude about the whole "you don't need a Cal King bed." I don't care if I'm the shortest person on earth. If I say I want to buy a Cal King, you sell me a Cal King. It's not your decision what I sleep on. Anyway, upon entering the mattress area, he made us lay on the most expensive mattress they have and told us that he felt like that one would be perfect for us... to the tune of 6 grand. We are newly weds. That would NOT have been in our budget and we told him that. He continued to push it trying to get us to agree that that was the bed we needed. (also realize, we didn't like how it felt and told him that). We finally managed to convince him to leave us alone a bit to "shop." Then instead of actually walking away, he stood in the doorway watching us. We felt so trapped! Once we thought he walked off (we couldn't see him anymore) we tried to leave. Then out of no where he came running back at us asking if we were still interested in that mattress. We told him it was way out of price and he insisted on taking us to the clearance area where they had returned mattress for cheaper. At that point we were just done and wanted out. Really bad experience that left a really bad taste...

UPDATED (twice now) AT END...

My family has shopped at wgnr furniture for over 20 years and we have not had a bad experience until now. And this purchase was the most expensive we have ever made. If I could give zero stars for this experience I would. We bought a very expensive mattress and base and it took forever for it to be delivered only to come with damage and now it has been almost 2 weeks and we have heard nothing about our replacement. I am thinking we are going to take advantage of their 30 day guarantee and return this bed and never shop there again.

UPDATE After receiving a reply on my review from wg&r, I did send an email. I have not heard back. Also since this review, a replacement base was brought here today. It had to be rigged because it was not the correct wiring and it is not the correct size so our mattress is now unlevel and lopsided. Also, there is a delay because one side goes up and down faster than the other side does. We also discovered that they took the four low risers for the base. The compensation they are offering my husband is unacceptable. It is not only the money, but also the time that has been costing us for this purchase. I will put another update when things are concluded. This whole thing has been ridiculous and supposedly wgr is Better Business Bureau Affiliated so contacting them might be our next option depending on what wgnr does to make this right for us.

UPDATE 2... and so another replacement came the other day and had damage. My husband and I went to WG&R to get things in order after the manager told my husband to come so they could discuss our options. Gues what??? Even after telling my husband to come and knowing we were coming, the manager was not there. So yesterday my husband called to talk with him and he was not there again. I will put another update if and when we ever hear from the manager that my husband has been dealing with. I cannot even express my frustration and stress over this whole purchase. If things are not made right for us and our situation, this will be the last time we...