IHOP — Restaurant in Town of Grand Chute

Was in town for daughter's volleyball tournament at the Champion Center. I wanted her to have a hearty breakfast before her first game, so she chose ihop. What a terrible decision.

We were seated and the waiter came over to take our order within a few minutes. Perfect! He came with my coffee and French vanilla creamers and a strawberry lemonade for my daughter. Then, we sat and waited and waited and waited.

The waiter never came back to check on us, never apologized for the wait, never came to refill my coffee. What we did observe was that tables coming after us, were being served their food...while, you guessed it, we just waited. On our way out, I had to stop our waiter to let him know we had to leave and his only response was, "I understand."

We gave a generous 50 minutes, and then we had to leave so she wouldn't miss warm-ups and her first bracket game. We thought over an hour to spare would have been enough time. Not at this ihop!

We ended up at the McDonalds drive thru so that she could at least get something in her belly. Glad she didn't let this experience affect her game play but she sure told her disappointment to all her teammates and friends. She also told me not to post a review because that's cringe, but me, being an old person, I wanted to let people know of the experience.

Btw, they won in their...

I don’t know if they have problems with their app or what, but their hours say open until 10pm so at 8:40 I assumed they were still open. I ordered through their mobile app and was told it would be available 15 minutes and when I arrived I saw an open sign obviously left on because the whole place was dark. I called and no answer. I then obviously called in the morning to let them know I put in an order when they weren’t open and to ask for a refund. The man that answered the phone told me that they close at 8pm on Sunday's and okay that makes sense, but why was I able to order food, or get a confirmation email that they have my order, and then call with no answer and hear on the answering machine that they are open till 10. The guy try’s to tell me that I must have ordered off of one of the apps like grub hub or door dash and I argued that that definitely wasn’t the case. I asked to speak to the manager and he said “I wish you could sweetie.” In the end he took my name and number to give to the manager that obviously isn’t present. I literally just wanted some food late at night and all they did was take my money. If I wouldn’t have called they wouldn’t have even known…..so I guess I just wonder how many times people have lost there money ordering in...

Good things first: eggs were done well, the spicy poblano eggs benedict was frankly quite good and I am sad I won't get to try them again... because everything else was from ok to bad. The restaurant was dirty and in considerable disrepair, the portions of the hashbrowns were kind of insulting given the price, the glasses and silverware were dirty, and the prices in general were a bit steep even before other considerations. There were damaged walls, ripped and damaged seats, the ceiling has stains and damage, and there were a lot of dirty patches and corners throughout. There were a few strange smells that occasionally showed up as well. I am a hashbrowns guy. Big time. I love the crispy outside and fluffy inside... so long as there is an inside. These hashbrowns were very thin and dry. The bacon was overcooked and seemed like it was probably microwaved. The coffee was watery and bitter. This was not what I had come to expect from IHOP, and there are all the signs that they were understaffed and that management (either local or corporate) has lost their grip on needs to be done. This was not a 1 star because the staff were trying and some of the food was tasty. But, we aren't...