Denver Mattress — Local services in Town of Grand Chute

Edit. The store went above and beyond afterwards to make sure my bed being delivered was priority. The initial one star post will be left below.

A bit peeved. Initially we stopped in to look at the Purple 3 mattress and purple base. We figured it would be a bit quicker than ordering online because we could just take it home from the store. At the end of the purchase we were told they arent in stock and someone will be reaching out to us later in the week to schedule delivery. No big deal because we would have had to wait online I suppose. (We ordered it on Sunday Feburary 17th)

After no one reached out I called back one week later to make sure they had our correct phone number. The sales associate said he will make a note on our account and give us a call with an update mid week once he has time to look into the order. That way we would have an idea what's going on with the shipping timeframe. No call back was received.

I then waited until the weekend to call back and expressed I was just checking on to see if there is any ETA on the mattress. The associate replied he has no way of knowing when they will be in and that they are being delayed but will call me as soon as he has any updates. I was not too hopeful at this point but decided to give them the benefit of the doubt. Maybe the associate from the week prior just forgot.

It has been yet another week. Mid week I replied to the invoice email with a sales associate tied to it and included the general email for the store expressing my frustration with the situation. I am not sure if this email was received as I have no reply from it. I just wish the expectation was set initially that it will be a delay. Also I wish that my attempts to contact the store were returned. Especially since our bill is...

A big thanks to manager Estella for taking good care of my husband and I today as we stopped in for a brand new mattress.

Since my husband and I work in sales, we appreciate good sales work and sales people that are not pushy.

Estella was amazing and treated us like family. She helped us select the perfect mattress within about 30 minutes. Within the hour we had made our purchase and were out the door with our receipt and hand and delivery scheduled for only two days later. Wow thank you so much Estella and Denver mattress Company.

We appreciate your time, mattress, education, and extensive TLC!

We also are thrilled that you offer a guarantee with your mattresses.

Estella not only helped us pick out the mattress, but two custom pillows. We know we’re going to get the best sleep of our lives. Thank you for your top-notch customer service.

We will return for all of our future furniture needs, and our excited to work with you and the team...

Just left Denver Mattress in Appleton and I cannot stop thinking about the AMAZING service and treatment we received from this location! All the thanks and praise needs to be given to their manager Greg Collins. Normally I am very guarded when entering sales stores such as these but my opinion has forever changed because of Greg! Greg listened to our needs, respected our price point and didn’t push to up sell or judge us for it. He gave the information, his opinion and knowledge. He treated our children with such kindness and even distracted them for us so we could discuss as a couple! Google reviews are here to help people find the BEST PLACES to purchase items and find the BEST SERVICE with high quality... DEVER MATTRESS is it! I highly recommend you visit there for any mattress or home needs and ask for Greg! Thank you Greg, truly; your kindness and help we will never forget! IF you are reading this, its CHEYANNE a.k.a...