Spectrum Store — Local services in Town of Greece

Hey Spectrum Team,I’m reaching out because I’ve hit my limit with a bunch of issues I’ve been having with you guys, and it’s gotten to a point where I really need to get this off my chest and sorted out.So, here’s the deal: I went to your store a while back to get a phone with the main goal of transferring my landline over to mobile. I was told everything would be up and running in 3-5 days, which sounded great. To keep the phone safe, I even bought a case and screen protector right off the bat.Fast forward a week later, nothing’s happening. The phone’s still not activated despite me getting emails saying it is. I’ve called you guys, got more promises, but still nada. I finally had enough, decided to send the phone back (in perfect condition, mind you, since I hadn’t really used it), and expected to get my money back without any drama.But nope, the drama was just starting. First off, I wanted to return the phone directly to the store because, honestly, I smelled a bit of a scam brewing if I did it any other way. But you guys insisted I had to ship it back. Fine, I did it your way, but guess what? I then get hit with a $600 bill for a phone that’s supposedly in ‘C’ condition when it went back in the same pristine condition it was in when I bought it.Oh, and to make things even more fun, there’s this extra $200 charge from when I bought the phone that’s never been returned or explained. I’ve tried to reason with you guys, even suggested just forgetting the whole mess, activating the phone like we first agreed, and I’d continue paying my monthly fee. But that got a hard no from your end.So here I am, wondering why a huge company like Spectrum is making it so hard over a simple phone activation and return. It feels a lot like I’m being scammed, and that’s not a good look.I’m not looking for much here – just a straight answer on why I’m being billed for a phone that’s been returned in perfect condition, why my initial $200 seems to have vanished into thin air, and why you won’t just activate the phone and let me pay my bill like we originally planned.Hoping to get this resolved without any more runarounds. Thanks for taking the time to...

I went to the store to ask about mobile service. After waiting 20 minutes in line and still being #10 in line, I left and went to run some errands and returned. When I returned I signed back in, waited another 15 minutes and was finally called up.

The super helpful rep tells me that if I have questions on the international plans I can look online because there was too much information for them to share in person. Then I asked about checking to see if my phone could be added to the plan and he said I had call Tech support and gave me their number.

I walked out and called technical support. They shared that my phone could be added and that the locations have a number to call with those kinds of questions.

So going into this location is really worthless. They are going to tell you where you go and get the information you want and do not appear interested in helping answering questions. Really a waste of time to wait around just to be told someone else on the phone can help because it gets you out of their store and no longer their program.

I would say Horrible Customer Service but there is actually no customer service. Their service has always been worthless but this just solidified that Spectrum really does not care about their customer.

Update: I tried following the information they shared to have my concerns addressed. The people that monitor Facebook say they cannot see any other platforms so they cannot help. Sot he response was designed to make it look like they care but not actually address the concerns....

My experience with their service was nothing short of extraordinary, all thanks to the dedicated and professional team that they have. The excellent customer service I received was personified by the technician, Mike Grandy, who went above and beyond in assisting me.

Mike took on the task of installing two new phones for my parents, a task that would have been quite daunting for me. With expertise and patience, he smoothly navigated through the setup process, making it appear effortless. His transparency and diligence in addressing my concerns were commendable. He wasn't just doing his job; he was ensuring we had the best service experience possible.

Moreover, Mike took the initiative to set up mobile services for us. This proactive approach is a testament to his dedication to providing the best customer experience. His hard work did not go unnoticed and definitely added a personal touch to our interaction.

I highly recommend their services, not just for their professionalism and speed, but also for the human connection they establish with their customers. The way they make every customer feel valued is what sets them apart. This was not just a transaction, but a memorable customer experience. Thank you, Mike, and the...