America's Best Contacts & Eyeglasses — Local services in Town of Greenburgh

Unfortunately, did not have a good experience here. Came here with my daughter who is very active in sports but needs glasses and wanted to explore contacts. After a full contact assessment was made, the Doctor prescribe a very specific brand of contacts to slow the progress of her myopia. As the staff begins to order the find out its not in their selection of contact brands to order. The Doctor apologizes and say we will only charge you for a regular visit. It wasn't what I wanted to hear, but I understood that they could not give me the prescription unless they were able to fit her. Luckily, I noted the brand and started doing my own research and there was another "America's Best" location that was able to order the contacts all they needed was for the White plains location to input the prescription and they would fulfill the order since she already had the assessment. I reached out to the W.P. location numerous times and they kept telling me that I only paid for a regular exam and I offered numerous times to pay over the phone or in person for the full contact assessment if they could release the prescription to the other location and they have made zero attempts to help. Essentially this location is fine, understanding that your expectations should be low and that customer service here is...

Quite possibly the worst experience I’ve ever had ever. I had worked in the customer service industry for years and never in my life would I ever treat my customers the way these people treated me. Honestly everyone in the front was so nice and welcoming. But the doctor though, Dr. Tang? An embarrassment. So rude, so condescending, any question I had about the situation offended her. She quite literally was shouting at me because I didn’t understand what she was explaining to me. Stating things like, “you should’ve gone to the other doctor because I don’t know what’s going on, go to the other doctor”. Like the paperwork is right there? Or I could just explain if you would let me? I had came because I realized one was closer and was planning on making this one my go to! But the way she treated me was so uncalled for. Especially for something so simple like a follow up. So disappointed as my sister has worked for this company for more than 8 months at the central Ave location! Very...

Terrific America's Best location with really great customer service.My daughter and I scheduled our eye exams online and were reminding through texts and emails. Forgive me for not remembering all those who assisted. We received a friendly greeting from the woman who signed us in when we arrived. The pre. eye exam tech Jo was also very friendly and efficient. Dr. Tang performed our eye exam and was very thorough and explained everything. Lastly we were assisted by Ericson to finish up and choose our glasses (contacts also for my daughter) and place the order. I must commend Anthony the manager for running a efficient operation. My daughter has used this location prior and brought me over from another local America's Best which while also good this location exceeded my expectations and no reason to go anywhere else. Keep up...