Avalon Westbury — Local services in Town of Hempstead

I lived in this community for 8 years, from 12/11-12/19. I moved in when it was still Archstone and later bought by Avalon. I will give you the true honest review. The good, the bad and the ugly. First off the good: Yes the apartments are pricey But they are also clean and centrally located. Right down the road from the mall and right off the highways. I also always had positive experiences with the maintenance staff. If I put a work order in, usually they would arrive within 24 hours to fix whatever problem I was having in my apt. Nick was the best. Yes you were charged a $750 yearly amenity fee (from what i'm told they now break it down into a monthly cost) but the amenities are nice. Nice fitness center, and pool. The landscaping was always top notch. Now the bad: As many negative posters alluded to, this complex is about 20% affordable housing. So 20% of this community is paying $600-1,000 a month for their apt while you are paying $2,800-4,500 a month (with a yearly lease). The cops were frequently called there. I mean almost on a daily basis. Everything from domestic disturbances to break ins. My neighbor had his apartment broken into twice which the police believe was a targeted burglary. One time my car and 20 others had their tires slashed. I spoke with Avalon office about the incident. Their response was everyone needed to call police separately to file police report. The also hired a "security" officer to patrol the property at night. I use the word security officer very lightly. It was some kid maybe 22-25 years old, sitting in his security labeled car in front of the office playing on his cellphone. Now the ugly: you will find another 30% of this complex foreign exchange students. They come and rent apartments during the school year. They leave garbage out in the hallways all the time for days on end stinking up the breezeways. They also smoke weed day and night, again stinking up the breezeways. They also make the complex fuller and pay top $ so therefore everyone's rent goes up. Avalon will tell you it's the going rate in the area. But if you do the math 20% affordable housing (government subsidizes the remaining rent) 30% foreign exchange students whose parents are wealthy Asians and pay top $. 5-10% vacancy. That leaves 40% idiots like me who are paying too much for the apartment...Again I did live here for 8 years so there were things I liked about it. Mainly location, maintenance and amenities...I also do think some of these reviews might be fake paid for reviews...way too many 5 star reviews. I made a lot of acquaintances during my 8 years living there and I never heard anyone say 5 stars for...

ABSOLUTE NIGHTMARE!!!...i am highly disappointed in the customer service at the front office, the maintenance workers are very rude and not compliant at all, especially when you're nice (i like to keep my carpets clean). After i requested help about a sweating ac unit i specifically asked to either take the shoes off or wear a cover, and they simply refused and walked out. One time one of them tried to just walk right into my apartment without knocking and claimed that it was an accident because he assumed it was vacant, i was out of the shower. The garbage disposal NEVER WORKS, i have to drive by an entire mountain of the complex's trash everyday. There is an obnoxiously loud "alarm" system unnecessarily located in the middle of my apartment that went off at 7am for absolutely no reason 3x in one month. They have converted the locks on my door from a regular keyhole doorknob to having to gain access with an APP, so imagine not being able to get into your own apartment because of a dead phone. Imagine having a computer science major and the ability to hack any apartment door on the premises, it's very easy (easy password) and the app also connects to your wallet. Imagine being an elder, handicapped or a foreigner without the comprehension of this ai technology, and even if they offered some kind of card to enter, why isn't everyone given that option, seems discriminatory. i cant believe the tactics management is using on the tenants to filter them through, chase one angry tenant out so another naive one can come right in with either a nice security deposit bonus, or a higher leasing agreement than the last for a new tenant. Breaking the lease regulations arrears is ridiculous. It's like one thing after another, it's not worth it, considering the fact that you're sharing the complex with loud inconsiderate government assisted tenants who destroy the place. The last straw was changing my locks to this app, i am furious, i want to enter my apartment normally with a KEY, we should've been given a choice instead of ACCEPT THE CHANGE and don't ask questions. Modernizing ? Let's start with modernizing the garbage disposal to actually work. Considering the location and qualifications of Avalon, I expected a lot better of an experience. Great ...now there's an app tracking me when i come and go in...

I met Toni Weathers 2 months ago at Avalon Westbury when she was still working there. She took my daughter and me on a tour and was very personable and knowledgeable. Although she transferred to Avalon in Garden City, I kept in touch with her because I felt she was honestly interested in helping my daughter and me find the perfect apartment, whether it was in Westbury or Garden City. Toni returned every one of my calls and emails promptly, and even went so far as to make a video clip of an apartment, which she emailed me, to see if my daughter and I could make it work. She is such a wonderful person, very professional, helpful, and friendly, and it was such a pleasure and honor for my daughter and me to meet her. I commend her highly on her professionalism, conscientiousness, and authentic personality, and both my daughter and I are grateful to her for all her help.

Melanie Hines, an agent, at the Westbury Avalon helped us choose the perfect apartment. She was never too busy to return a phone call or email me within a short period of time. She took me on a tour of an apartment that was similar to mine since the apartment I was interested in was still occupied. She had so much patience and was so good-natured while I made a video clip to show my daughter who was away at the time. A few weeks later, upon my request, Melanie even went into an unoccupied apartment and measured a closet so I would know if a piece of my daughter's furniture would fit inside it on Moving Day. She has been so sweet, efficient, and interested in our happiness throughout the entire process. We really appreciate all she has done for us. Avalon should be very pleased that Melanie is working so diligently for them. My daughter and I are very pleased...