Fortunoff Backyard Store — Local services in Town of Hempstead

Was directed by Customer Service Department to call Westbury Store directly to place my order, as I was having difficulty placing order online to receive advertised discounts. Was directed to Westbury Store, where employees were rude, nasty, argumentative, and disrespectful to me. They didn’t seem to understand I was the customer and wanted to spend my money for advertised online sale items. They begrudgingly agreed to call Customer Service themselves on my behalf and after they did so, I received all online advertised discounts Customer Service stated I was entitled to, but Westbury Store Staff were beyond unpleasant, angry, rude, disrespectful, and created a lengthy unpleasant negative shopping experience for me. Customer Service validated all discounts for me and Westbury Store staff then placed my , again, begrudgingly so, and only because of Customer Service Interventions. Too much work to shop and enjoy! Altogether a totally negative and frustrating shopping experience while placing a $1000.00 plus order which took hours to do and was beyond disappointing. I am used to coming away from a Fortunoffs shopping experience happy and well beyond satisfied. Clearly those days are gone. Manager and staff at Fortunoffs Westbury don’t seem to value a customer, a sale, or customer loyalty. Let’s see how that works for them going forward. I will not return to Fortunoff’s anymore. Lots of other options out there now. I was just loyal. I learned a lot today about Fortunoffs Westbury and glad I had the time to do so. I’ll...

I have to give a huge thank you to Suzanne and her manager Arty. Suzanne was great! I went to Fortunoff and found two patio sets that I was very interested in. Suzanne took her time and was very patient with me because I could not make make up my mind on which set I wanted. I cannot tell you the amount of time she took with me. With her insight and expertise I was able to decide on the Provance set which I absolutely love and adore! I couldn't have made a better choice! . It looks awesome on my balcony and I cannot wait to fully enjoy this set with some friends and a nice glass of wine! :-) I also have to give a huge thank you to Arty because he really went above and beyond to make sure that I was a satisfied customer. Had some hiccups with Citibank and their fraud dept. While in the middle of my Fortunoff transaction Citibank blocked my account!! They placed a block on my account because according to them I do not make large purchases such as this. However, Suzanne and Arty worked relentlessly to make sure that this purchased happened. I highly recommend this location to my family and friends and anyone looking for someone to that will take the time to mill over all of the sets they have in the store and will not rush or force you into a purchase that you are not sure about. I will be back because I have my eye on a few more items. Thank you all again for a pleasant...

JOY FELDMAN is the best!! She spent so much time with me, answered all of my questions, helped me think through various options, and through it all, her warm, kind and patient demeanor was clearly evident in her character. What touched me the most is that Joy refused to take any credit for the sale. I went in the store earlier in the season and had another salesperson’s business card (she was off today). With all the time Joy spent with me, I insisted that she deserved the sale. She kindly refused. Then I insisted that she at least split the sale. Again she kindly refused. I couldn’t believe it. In this world we live in, where every man is for himself, Joy was all about being part of a team and refused my countless requests to get credit for the sale. I just couldn’t believe that for someone who was not getting any credit for a sale, would spend as much time and care as Joy did - with a beautiful and kind smile the whole time. It was both heartwarming and refreshing. As a consumer I sincerely appreciated such an amazing example of selfless work ethic. Thank...