TrainLand — Local services in Town of Hempstead

I visited TrainLand only once around January of this year, It was a memorable experience but more in the sense of a Vietnam flashback when I'd have preferred a halcyon recollection of my childhood. I went because of it's proximity to where my Girlfriend was living in Rockville Centre, thus I took her with me- upon being assisted by an older staffer he greeted us with a rather sarcastic attitude. His demeanor would eventually devolve over the course of our conversation, first when he questioned what I truly wanted to purchase from the store when I was originally quite sure (looking for some new O-72 curves) and then later when he questioned whether my Girlfriend had any right to be in the store considering her gender. This included some rather offensive sexist remarks, followed by his assurance that "being offensive and politically incorrect is good" because not enough people do it anymore these days- constantly mentioning that this was a trait he'd instilled in his grandson.

My girlfriend, being rather thick skinned did verbally remark some distaste for the situation at the time, but regrettably in the end I did purchase two pieces of track and perhaps some used track from the codger. To this day I regret my decision to remain passive in this situation, doing so leads to the prolongation of sexism, misogyny and other worthless societal vestiges that our clerk had managed to dredge up from wherever he came. True men empower women, or just generally ANYONE to pursue their interests rather than dissuade them, especially in a dying hobby like Model Railroading. Regardless of which I can only wish that he gets the help he needs in controlling his attitude and perhaps any measures to reduce a case of Post Traumatic Stress Disorder which he may have obtained in fighting for the freedom of our country in the past.

I will do my best to avoid TrainLand when building the rest of my layout, and just as a reference to anyone who may have encountered a similarly hostile experience as I have dealt with- I can say (not as a statement of endorsement) that the staff at Willis Hobbies in neighboring Mineola has treated both myself and my girlfriend excellently in our trips there...

My first, and only transaction with Trainworld/Trainland. On Dec. 2nd I tried placing an order for a few in stock items via the website. The website for some reason would not recognize my home address for the shipping. So I picked up the phone and called customer service. I was told my order would be processed and I would receive confirmation email shortly. Hung up the phone and was excited for my package to arrive.

On Dec. 5th, I called Trainworld again, wanting to follow up with my order since I didn't receive my confirmation email. Was put on hold and later told I would get a call back with an update as they couldn't find my order. Waited all day for a call back and didn't get one.

On Dec. 6th, I called Trainworld again, again asked for a follow up on my order, to which they weren't able to give me one, placed on hold, was told I would get a call back again that day with an update. No call returned.

On Dec. 7th, I called Trainworld one last time. Again, customer service could not figure out where my items were, if they had shipped out, etc. Was placed on hold again, and was promised yet again a call back with an update at the end of the day. No call was returned. At this point, I considered my order cancelled and looked for my items elsewhere.

On Dec. 10th, my CC was charged for the items. Again, no phone call or email, etc from Trainworld notifying me of this.

On December 20th, a box from Trainworld arrived at my door step. It was the items I had tried ordering at the beginning of December. After I had already purchased them elsewhere.

Still waiting to hear from Trainworld on how they're going to make this right. Horrible communication and customer service.

12/26/16 Update: I heard from Anthony at Trainworld today and was very apologetic for the mess up. I really appreciate when a vendor reaches out to see how they can fix a problem. And for that, I can now say they have earned my business next time I need something for my model railroad. Thanks again for Anthony for...

There is a wide selection of all different gauges of trains there. Little one loves going there cause she loves Thomas and they have him from the wooden ones all the way up to lionel. They also have some used trains there to check out. All the staff there was friendly. Everything there was priced right as far as I could see. Definitely recommend stopping in there if your a big model train fan or one that is just getting into it. They will definitely have what you need to get started on whatever you decide to go with. I saw all different kinds there from Bachmann, Ahearn, lionel, Atlas, and also I did see alot of stuff there to make your scenery from N scale all the way up to G scale. I'm sure there was alot more models of trains there so stop by and check it out for yourself. They are also making sure that everyone going in store is safe, checking temp and making you sanitize your hands right now prior...