Walgreens — Local services in Town of Henrietta

Up until recently I’ve never had a problem with any of the pharmacists or clerks at Walgreens. I have a chronic condition so I go to the pharmacy more than the average person.

I’m ALWAYS patient, kind and have never once complained or been rude even after waiting for a long time and having to come back (without notice) because of shortages.

“It wasn’t until the clerk “Lexi” (I hope she’s not an actual pharmacist) went out of her way to be rude to me - in front of my 8 year old son and fiancé.

She didn’t respond to me when I said hello and said nothing when I said have a nice day.

I even repeated it nicely because I couldn’t believe she was going out of her way to ignore me.

I have never in my life been treated so disrespectfully. It’s like I wasn’t even important enough for her to respond to.

She was rude the entire time and both my fiancé and child were also stunned. I drove away and 8 year old asked me why she was acting like that.

I normally would just brush it off but I decided to go in and talk to her. To give her a chance to apologize or explain.

She not only did NOT apologize but she gaslit me and was completely unprofessional.

So then I asked to speak to her manager. I’m not sure what his name is.

He was always kind to me I’m the past but when I explained what happened he didn’t address my concerns.

He simply asked if I “got what I came here for.” And yes, I did get my prescription but I was hoping for a sincere apology.

At the very least I wanted to know someone was going to seriously talk to her and save another sick person from her wrath.

I have never not once in my life complained to management. I’ve never even stood up for myself like that.

It’s unfortunate that instead of them taking responsibility they decided to blame the victim.

Clearly Walgreens doesn’t care about their customers. They see us as a number. We don’t deserve to be treated with basic human decency.

At the very least I taught my son that there is consequences to bullying.

Although Walgreens and the manager didn’t hold her accountable, at least she won’t be able to keep doing...

I am writing to formally articulate my profound discontent and issue a stern warning regarding the service at this pharmacy, a place I have frequented for over two to three years. My patience has been exhaustively tested, culminating in my decision to pen this review.

Today, I lodged a formal complaint with your Chicago headquarters concerning a technician whose conduct not only breaches professional decorum but also borders on outright discourtesy. This individual, previously encountered and recorded being blatantly rude last month, dared to question the legitimacy of my inquiries about my medication. Such audacity and lack of respect are astonishing and entirely unacceptable.

Moreover, the ongoing fiasco surrounding the availability of my ADHD medication exacerbates my concerns. The conflicting and erratic information I have received, paralleled by the inconsistent status updates on your website, is not just a minor inconvenience; it represents a grievous breach of the duty of care owed to me as a customer. This negligence and misinformation directly jeopardize my health and wellbeing.

I must underscore the gravity of this situation. Any further instances of neglect or miscommunication will not be met with mere complaints but will prompt immediate legal action for professional misconduct and endangerment. This is a somber declaration, not a threat to be taken lightly. I demand and expect a significant and immediate improvement in the level of service and communication, failing which, I am fully prepared to pursue all available...

The most unprofessional, racist, and dirty Walgreens I’ve ever been to. Please clean your store, it’s disgusting! The team lead Pete was rude, unhelpful, and gave racial motivated responses. I needed assistance with sending money and his response was “I don’t want to lose my job. I can’t help you, you must understand I have a family I have to take care of.” He then continued to harass me with multiple questions after he stated HE COULD NOT HELP ME. When I did not respond to his harassing questions he then said “you must give me an answer.” It was intimidating and I felt threatened. I immediately in order to protect my safety, remained quiet and left that establishment. Pete should be dealt with in regards to his passive aggressive and condescending behavior towards women that are NOT CAUCASIAN. Then there was another cashier she did not have a name tag on, however she had short black hair in a ponytail and glasses. She was 0.1% better than Pete, however she was still inconsiderate, unlearned, and unhelpful. I asked to speak with the store manager and according to Pete he was unavailable. I refuse to ever spend a penny at that location because of the ignorant employees that are employed there. Hopefully, this messages helps someone, just be cautious if you still decide to go to this Walgreens and you are NOT caucasian. Be prepared to face phony service or flat out...