Men's Wearhouse — Local services in Town of Horseheads

Purchased a decently nice suit for a wedding, $300 coat, $100 pants, and due to the time frame I needed it tailored pretty quick. The tailor was good about expediting the alteration on my pants, which was the only good thing about my experience. Picked up the suit when it was ready just before the wedding, didn’t have time to check it out. They had the right coat but I am a size 30 in pants and they gave me a size 42.

Called the store and a polite employee told me that they would be able to get me the correct pants if I came in to the store sometime in the next few days. Went to the store the following day asking to get the correct pants. The manager (Charlene Haldeman), told me they weren’t on the receipt and that “I didn’t buy these pants” (obviously!! They’re not what I ordered and wouldn’t show up on the receipt, they gave me the wrong ones!), and she told me I was trying to scam the store for money, saying I “had these larger pants at home.” Which doesn’t even make any sense. She also refused to even look for the correct pants in the back room. So not only did she screw up my order, someone else’s order is now wrong because I picked up mine first. I asked if I could return everything since I now would have a jacket with no matching pants. She also refused that saying I “should have gotten a rental.”

Called to corporate to see what they could do. I was sat in the store on the phone, waiting on hold, watching the manager and her other employee ignore the phone. They eventually got through to her after 30 minutes. The store wouldn’t budge, insisting I was trying to scam her. So I am now stuck with pants that are 12 sizes too big that I paid $100 for. I’d rate this store 0/5 stars if I could. I will never be setting foot inside again and will steer anyone away from it.

Manager had a very short attitude from the moment I walked into the store and needs to work on her customer skills. She also was dressed unprofessionally. Even by regular employee standards, but especially for management...

My experience was terrible, where do I start. We started working with men's warehouse in May 2018 to purchase pants and shirts for my daughters wedding July 21,2018. It's now 1 week till wedding and we only have 2 out of 7 orders. Went to see what was in on July 5 was told the lost order for one person had to reorder would do express shipping we would have by Friday didn't realize they meant the following Friday.to,d them to ship directly as they seem to loose anything that gets shipped to them had my husbands shipped to our house as well still have got them may not have them by wedding day and we still need to have them hemmed. Groom still doesn't have his was told on July 5 he could pick them up at 5:30 the alterations would be done he made the 45 minute trip to pick them up and order his brothers, they lost his measurement from a prior trip so he had to go back, they got there at 6 and they still weren't done they told him to go grab bite to eat they would get done he went back hour later to find out sewing machine broke and his pants weren't done, he still had not heard from them it's been a week. I wished I had heard everyone else's horror stories about this store we would have never given them the time if day. I hope anyone reading this stays clear there are a lot of other places that treat you much better I wished my daughter would have taken my advise and gone to them. Also we called and requested to talk to manager he or she was off till Saturday they took my number and said he or she would call us back for us to voice our complaints no surprise haven't received that call. We are not people that complain but after a series of mistakes like this you have to vent. Stay clear...

The employee's were great..only if I could say the same thing for my tux.

Last year I ordered a tux, and I thought everything would be great. Except when I went to pick it up I found a wine colored vest ,instead of a deeper shade of purple that appeared on the sample that I chose from when picking it out . With no time to order a new one I went to prom without a vest and wore the suspenders instead.

This year for prom , with hope that last year's mix up was a mistake , I ordered another tux,and yet again was disappointed. Instead of a teal vest, I was given a baby blue vest and tie . So it looks like I'm not wearing a vest again to this year's prom, and I have to find a tie that actually matches.

My advice, go somewhere where the product actually meets expectations. When spending 200+ dollars you would think u would at least get what u asked for, and when they do make a mistake give them two days and more money and they will fix their mistake.

Oh and even better, the tie I ordered was a bowtie ,and the one they sent me was a long tie. For a company that's focused on the details to make for a great experience, I have yet to have a great experience.

If you want a really good tux look around for other options ,and probably avoid this place unless u want to waste money ,deal with constant problems, and go to your event looking like...