DICK'S Sporting Goods — Local services in Town of Huntington

The craziest thing happened. I called the store to inquire about a fishing pole. There was a stated qty of 1 on the website. My experience with most stores these days has been to call, speak with someone who puts you on hold for an hour, then transfer you to someone else and say we don't have it. When I called I was transferred to Chris. He told me its not his department but he was going to walk to the fishing dept. and take a look. He then explained that he was not going to put me on hold. Rather, he would leave the phone of the hook on his desk while he went back and checked so my call was not accidentally transferred or disconnected. He came back and said, "We have it". "It will be at the front counter when you come to pick it up". I got in my car, went to the Huntington NY store and low and behold there was a rod waiting for me. The five stars by the way are for Chris. I'm not sure others would have put in the extra effort. Thanx Chris. It rained today so I won't be fishing but I will be back...

Went to the bike department guy there about 6’3 white maybe in 50s with long brown and gray hair was talking to another associate after he left I ask for help I said how you doing guy behind the desk looks at me never greets or acknowledged I was there I was ignored so I went to the shoe department cause I also need shoes for my daughter. After getting the shoes, the same guy was putting up helmets so I waited patiently by the bike department desk he then looks at me again doesn’t help. I wasn’t rude if you need context I was just simply waiting for assistance which I never received. I’m also black I would say I’m intimidating if that was a thing but it sure felt like it cause he seem perfectly fine talking to his associate but with me I was ignored and look at like I didn’t deserve help. I proceeded to buy my daughters shoes I left I didn’t ask for a manager because I was upset at that point it didn’t want to make it a big deal but I’m never going back...

Store is great but entrance/door staff are uneducated and not helpful. I walked in and asked where are the CO2 cartridges, the person at the door said we don't sell them anymore.I said they sent me here from the Massapequa store (30 min. away) because they said it was guaranteed that you carry them since you have a hunting department in this location. He didn't even care. Since I was there, I said let me go to the hunting section and ask. I went l to the firearms section and asked the gentleman behind the counter, and he pointed me to the right direction. There was literally half an isle of 12g CO2 cartridges. When I was walking towardsthe register, the guy at the door looked at me and was smirking. The the management of this operation: "Why do you hire these people?" They are useless and actually steer customers away rather than being helpful. What a disgrace. Otherwise, the store has a tremendous selection and better than most...