Saks Fifth Avenue — Local services in Town of Huntington

Liars, that's just it. Back in November 2021, I purchased 2 Bond perfumes (lovely perfumes). During this time, there was a promotion going on; buy 2 and receive a free refill or something. They told me I could have the refill sent to my home. I though it was a great idea because I wanted to give my mother it as a gift. I gave them my home address and everything else they needed. And nothing. I waited for months. I went back in February 2022 to tell them. I had to go through my bank statements to prove to them that I purchased the perfumes. It seemed like one of the ladies made a mistake with entering my information, back in November 2021. They said they'd find the refill to give to me in person but they were out of stock. Naturally, I was upset. After speaking to three separate people, I was able to speak to the general manager. She said she would have a full sized perfume shipped to my house because of all the waiting and trouble. I wrote down all of my information for a second time and still nothing. It's June 2022. I've been patient and it's been months. I dont want to deal with the people at the store anymore. I forgot the names of the women I dealth with. However, there was a blonde and short female, a brunette with an accent, another brunette who was the general manager who had twin boys (I mentioned I was a twin and she started talking about her boys) and a tall...

I am a frequent shopper at Saks, and the lack of customer service I received was unacceptable and very disappointing. I was an invisible customer for the majority of my time in the store. My purpose for visiting the store was to exchange shoes; the store did have the shoes In stock but only as a floor model. I explained to the sales associate I'd prefer a non-worn pair. The sales associate advised that she would order the replacement shoes and the shoes would arrive in 3-5 business days. I left the store confident that I’d be receiving a new pair of shoes. Although the customer service wasn’t excellent, I thought my issue would be resolved once receiving my new shoes. Unfortunately, that wasn’t the case. I received the exact shoes that I didn’t want. I was shipped the same floor model that I said I didn’t like because they were excessively worn. One of the shoes is so worn that the heel is lifting, and I’m honestly in shock that anyone would send a customer this. I am incredibly disappointed in Saks, and my issue is still...

Atmosphere is nice, finding assistance could be far a nd few at times. I asked one of the ladies to order a Robert Graham item for me and she did not seem to be interested in helping or looking up the item I wanted to order. When I asked a second time she went over to her tablet and said oh that's Robert Graham we can't order that and walked away. I continue shopping found another item that I was interested in when to another sales lady and asked could I get into the dressing room to try on this item she replied yes while we were walking towards the dressing room I said to myself let me ask her about this Robert Graham item when I did she looked it up and said yes we could order it for you stunned and appalled when I was just told 2 minutes ago that the item could not be ordered. This polite sales lady ordered it and it arrived at my home in a matter of days. Other than that the...