Verizon — Local services in Town of Islip

Sent my partner to the store with an iPhone 15 that was on a second line to do a phone upgrade to a 16. We paid off the old phone and were told that it could be used as a trade in against a new iPhone 16. Two billing cycles later, I got a bill from Verizon that was significantly more than it was prior. I spent an hour on the phone with Verizon and found out that the sales rep at the store added a 20/mo protection plan and an additional 35/mo Hotspot fee that we didn't authorize. I'm also seeing an additional 20/mo fee for the new phone that isn't being credited and the receipt from Russell says we should see a credit on the account "1-2 months later". Won't be going to this Verizon store again. Haven't had such a single bad experience with other...

As the store employee told me they are not a “Fios “ store just cell phones. Even though Fios sent me to this store to pick up equipment. He refused to help me stating his computer couldn’t find my invoice (which I had a copy but he said he can’t do anything if it doesn’t show up in his computer ). He even bashed Verizon saying they must be giving me the run around. Huh??? After a couple of hours wasted on this store I called Verizon again and they apologized for the poor customer service at the main st store and sent me to the other store in Sayville on Sunrise Hwy. I went there and the gentleman there had my order and equipment in 5 minutes. He couldn’t have been nicer and even threw in an extra cable just in case...

I wanted to share some wonderful feedback about Chris M. My 82-year-old grandmother recently purchased her phone from him, and she had so many great things to say about his exceptional service. Chris M was incredibly sweet and kind, going out of his way to ensure she received all the help she needed. He even took the time to connect her phone to her car’s Bluetooth, which was a huge help. His attentiveness and respectfulness were evident throughout the entire process.

Chris also walked her to the door and carried her bag to the car, which was especially thoughtful given her difficulty walking without her cane. His kindness and professionalism made a significant impact, and we are truly grateful for his...