Verizon — Local services in Town of Islip

My Father that works for Nissan of Garden City has been dealing with Jesse, Rog and KC for years even when they owned a store in Deer Park off Bayshore road back in the early 90’s. My family has used them for almost 30 years. I was having problems with my phone not charging for almost a week and he said let’s go to West Islip and see KC he always take care of us. We went there tonight on 09-16-2020 around 5:45pm and said hello to KC and a gentleman by the name of Anil helped us who we never met before and let me tell you he went above and beyond to get our problem resolved, I did leave with a new iphone 11 because my old phone was breakfast meaning (shot) non repairable, which I new because my brother said you need to go to Verizon after looking at it. My brother is a genius with electronics so I had a feeling it could not be fixed once he said that. So we had to transfer my info and photos to the new phone and it was very difficult because the old phone was on one leg, battery life was always below 5% and took for ever to charge it to get there. We had to leave the phone overnight to see if everything would transferred to the icloud. We got home around 8:40pm they even stayed later after hours trying to get this done. We received a phone call around 10pm from the man Anil saying try to restore the ICloud now it looks like we were able to back up your phone and we saved everything. Well it’s now 10:45pm and it worked !!!! He saved the day by getting me all my photos and my information from a phone that was a complete disaster. I cannot thank Anil enough that’s why I had to write this long paragraph to explain how he went above and beyond his job. Thank you Anil and West...

I have been a loyal and valued customer of this Verizon store since it's inception. That would be approximately over 20 years. I purchased a new phone and after not even having it two weeks, the screen protector cracked. I went back to the store and I was politely told that they did not have the screen protector in stock and I was to check back in another week or so. I then asked whether or not I would be charged for the screen protector and the agent told me absolutely not. You are in the system and you will get it completely free. After waiting a little over a week, I went back to the store only to be told that I had to file a warranty online for the screen protector and pay $13 in shipping. When I told the agent what I was told week before, he showed no real concern for any of it. My question is why wasn't I told that the first time I went in to even report the problem? I know that if Raj still owned this business, he would have gladly given me the screen protector knowing that the phone was less than 2 weeks old and he would have given it knowing that he had a loyal and valued customer that would return and would also recommend his store to other consumers. By the way, when I was purchasing the phone I was told that this particular store was the busiest Verizon store in the country. I guess I just can't understand why such a successful store would not consider giving a meager screen protector to a phone that was less than 2 weeks old. This may seem minuscule but it is the principle of the matter and there are instances when you just have to speak out!...

.. I called this Location directly since I have been a long time local customer, For a replacement Verizon phones. Their website said they were open till 8, but when I Called to confirm the hours and that they had my specific phone ,Abraham said they were open till 7, and they had the phone I wanted

When I Went to the store, Alexander Assisted me. He was Helpful but He told me they had to order the phone Which would be delivered to the store in two business days and told me that they didn’t have it in stock. I went specifically to that store so that I could have a phone that night since my phone died.The only other option was a more expensive phone from an opened Display phone. I decided to go with the phone since I needed it. I asked if they could give me some sort of discount or throw in a phone case,Since it was an open box item. Alex and Abraham said the manager wasn’t there and the Mgr was the only one that can make the decision. As I’m waiting for my phone to get activated, I hear Abraham offer to the guy next to me a 10% discount for his phone and case purchase without the guy even asking for a discount. So they’re not consistent. I discovered that it’s not owned by the original owner and now called Russell cellular. I’m typically a loyal customer if I get treated right but I’m not sure if I’ll go back to that location when it’s time for a new phone again.I’ve Been a loyal customer of that business since they were in Deer Park ,many years ago. Alexander was helpful,But my overall experience with the new co was...