Columbia Factory Store — Local services in Town of Junius

Purchased a jacket at this store - "new" with tags. The fabric ripped off of one of the front chest pockets. I sent it in for repair under warranty and was told that it was a salesman's sample and not covered under warranty. Contacted store to see if this is a salesman's sample, as claimed by the factory and was told by store manager Cathy Gromoske that they receive "tons and tons" of jackets & apparel items from trade and fashion shows that are re-tagged and sold as new. After going round and round with the factory for two weeks there is still no resolution. Buyer beware - you may be buying used clothing that has...

Sandra! With top notch service. We came all the way from Canada to do some shopping. We had seen a kids jacket but not the size we were looking for. Sandra was so quick to offer help and find the size we were looking for. She was very kind and patient with us. Just the absolute sweetest. I think this store is VERY lucky to have her (and the rest of the staff that was working that day) .. thank you for making our shopping trip that much better. -...

Saturday 1/21/23. It was a great store until I asked an associate who was putting away boxes to get something off the top row for me, to which she replied “those are only smalls and mediums”. Incredibly rude AND insulting. Regardless of my size (which I saw sitting in plain sight on the top row) she has no right to speak to a customer or anyone that way, what if it was a gift I was shopping...