KAY Outlet — Local services in Town of Junius

On 2/13/22 I purchased several watches , from this location . I thought that I had received a good deal on a Movado , boy was I wrong. The asst manager that sold me the watch neglected to tell me that it was pre owned . He also fails to mention that a brand new one is only $716 on the kay jewelers website , after he charged me $971.75 for the used watch. When I arrived home and viewed my receipt , I was shocked to see that it was a pre owned watch. I contacted the store , to find out why nobody told me . When I spoke to Paul , the manager , he was less then helpful .Apparently Michael , the asst manager is who sold me the watch , and Michael says he told me . BUYER BEWARE !! This is a rip-off store that is selling used products , without notice , to customers , for more then they sell the brand new items on they’re own website. What I thought was a $1450 watch , is actually only $716 on there own website brand new. TOTAL...

On first visit all employees were assisting other customers. I was not even greeted or acknowledged for 15 minutes. They even avoided eye contact. I knew exactly what I wanted and stood right by it the whole time, an obvious sign of an easy sale that the employees didn't pick up on. I finally caught an employee. To say they aren't cheerful or pleasant is an understatement. I Bought the watch I wanted, left. Went back again 2 days later to have the watch I bought for my boyfriend fitted. 0 customers in the store, 2 employees. They didn't even look up or acknowledge us until we walked almost halfway to the register. Again, not half as friendly as one would expect, seems like they're all miserable, they speak a minimum of words. 2 links were removed from the watch. He wore it for about an hour and one of the pins is coming out, I think they used the wrong kind. I'd rather sit through divorce court than go back there to...

I did get a beautiful ring and what I thought was a decent price and employees were very helpful BUT when I got the card I was told it would be a 2 or 3% Intrest rate well they got my address wrong and after about a month and a half I finally got my first bill well the Intrest rate they said I would have and what I got was extremely different! Instead of 2-3% it was 27%! I have a very good credit score and I was lied too, I also bought another ring there before this experience and the stone fell out exactly 30 days after I bought it. They did honor a warranty for me and gave me a new one but still after 30 days there is no reason it should have fallen out or they should have lied to me about my Intrest rate. Some very nice products just be careful when purchasing...