Zales Outlet — Local services in Town of Junius

ON 1-5-2024 I LOOKED DOWN AT MY RING AND NOTICED A DIAMIND WAS MISSING IN MY RING, THE REASON THIS IS LATE BEING RETRACTED IS BECAUSE I WAS HAVING MY DOG OF 12YRS BEING PUT TO REST, I WAS AND STILL AM GOING THROUGH GRIEVING OF HER LOSS AND TO ADD THIS ON TOP OF IT IS JUST UNREAL,MY RING HAS BEEN SENT OUT THREE TIMES PREVIOUSLY FOR THINGS NOT BEING DONE RIGHT, I WAS HAPPY IN MY PREVIOUS REVIEW NOT ANYMORE. I WANT THIS DONE RIGHT OR REPLACE MY SET, I ALSO HAD A COUPLES RING SENT IN AND THE STONE FELL OUT AGAIN IN THAT ONE PLEASE ZALES FIX THIS ISSUE.

"I can't say how HAPPY i am that my wedding set is finally repaired after being sent out three times to get it right. DIANE at Zales went above and beyond to make sure it was repaired and even called the Jeweler that does the repairs and spoke to the head owner himself to get it done. After finally getting my set back, Diane renewed my belief in that there are people out there who care about there longtime customers. Thank You So Much Diane at Zales you...

I went to 4 locations trying to get insurance info and was unsuccessful. No one could find me in the system.I went into this location to get an estimate on a repair for my earrings and these two teamed up and after searching for quite a while, at this point I already gave up and told them it’s a waste of their time, and low and behold these two ladies found me. My information was info entered wrong in the system. I was very grateful. Not only did they retrieve this, but seriously one of the most real experiences I have had in a while. They had me laughing so hard I couldn’t even tell yoi what it was about. I ended up buying a second pair of earrings because I assumed they made commissions and that was a way for me to pay this rare experience back to them. They are quite the duo. Thank you for their jobs and I wouldn’t get rid of them for nothing if I were this company. Thank you again Susan and Diane for finding that info and a wonderful interaction all...

I alwais had a good experience with everyone there untill this time. The young man treated me like an annoyance. He was rude . I wanted a repair of of my favorite neckles and agreed to the price. A fev days later I got a phone call from a nice lady who told me that I can have something that's going to make my necklace look like new I told here that I don't want that I just wanted that I requested and we agreed to. As I came to pick my necklaces there was the rude young man who told me that I didn't agree with price. He was treating me like an annoyance. I'm sorry that after all the years that I was being a customer I will never more come...