Geek Squad — Local services in Town of Lansing

Bought extended warranty for my refrigerator. Ice maker quit working. Best buy subcontract there work to sears. gave sears the wrong address. I called over 10 times. I messaged them on Facebook multiple times to correct the issue. Best buy neglected to take responsibility, didn't fix the problem. Charged me 325$ for a warranty they never honored. And closed my case. I'd highly suggest staying away from Best buy and especially there extended warranties that they will not honor. They have been turned into the better business bureau and a small claims court...

The worst service ever. I received the wrong order and I've been calling their call center and their local store. I went to the store twice. I tried to chat with an agent online. Nobody is doing anything to help. They just keep transferring you to other units or tell you it's in progress. It's been more than 10 days now. I paid $300 for a warranty so I can keep a peace of mind. But it seems like I paid for my own pain. Avoid their service...

I recently brought my iPhone 7 in for repair. The Geek Squad team was very efficient at identifying the problem and having it repaired. What was most remarkable was how friendly the service was, I will definitely be back with any other computer or cellphone issue I may have. I was helped by CJ and A-bomb,...