If I could give more stars, I would! Stefano is the perfect example of a customer focused business owner. The food is absolutely amazing, and the owners are even more incredible. (If you'd like some details on my experience, see below.)
I've eaten at Sicilian Delight since I was a child, always one of my favorites! Last month I decided to place an order online to pick up and take home for dinner for my family on a Wednesday night. I was SO confused and disappointed when I got home with the quality of the food that I had received. *I knew that this was NOT the quality that I have ever experienced from them, so I wanted to reach out and let the owner know my experience. I sent a message on Facebook asking who I could discuss this with. Within 30 minutes I received a phone call from the owner personally, who was so apologetic and let me know that he was out of town (at one of his other locations) and that he had some new employees working that day. He wanted to make things right, and told me to stop by later that week when he was back behind the counter.
2 days later I walked up to the counter and he immediately recognized me. He not only remade the entire order for free, but also threw in some drinks while I waited. The replacement food that I received was EXACTLY the quality that I remembered and loved.
I mean this when I say that I have NEVER in my life had such an incredibly positive interaction with a business owner. Stefano AND his wife both thanked me several times with such genuine sincerity and appreciation for me bringing the issue to their attention. They went above and beyond to more than rectify the situation. Stefano and Sicilian Delight have truly solidified my...
Read moreIf I can give 6 stars I would. They are so friendly. The people that own it treat you like family. They are not picky about every single thing and often give you free things. They treat you like you are a king. They remember number of kids and names even when we haven't been there much. It's amazing the quality of service. I have never seen anything like it.
The pizza is amazing. The Stromboli is amazing. It is not greasy. It is 100% New York City authentic. And it is always consistently good. I use to drive to NYC and purposely get the pizza. That is now pointless as I can get the same at Sicilian Delight.
This is my new goto location for pizza when I am in ithaca. I only wish they had one closer to us in Elmira. I often drive an hour just to come here for lunch.
Don't let it fool you that they are in a mall. I told my brother about it and the first thought he had was "mall pizza" is gross. But after he tried it he was amazed. They are a high quality authentic NYC style pizza place that just so happens to be in a mall. And everytime regardless of who is working the pizza is always the same great taste. I always buy a couple extra pizzas to take home. It tastes great reheated in the oven as well.
Edit: After about 20 pizzas total over the course of a year, I did get 1 pizza that the crust was not fully cooked. But 1/20 is not bad. I didn't care because I bought a few pizzas. But if I bought one alone I'm sure they were fix it. They are just that...
Read moreI am not much of a pizza person, but I absolutely love the pizza they serve at Sicilian Delight! Friendly staff that are always a delight, just like the delicious food they offer! Place has been in business for a long time in that location for good reason! My daughter & I really enjoyed the slices we had from there the other day! Great job guys! I almost yelled how good it was to you across the courtyard area but figured other patrons may not appreciate my loud mouth even if yelling praise! Coming back for some of that cheesecake or the chocolate cannoli I spied in the cooler on the counter top!🤤 See you guys next time because I've corrupted the next generation & she was already talking about having to make your pizza a regular stop when we frequent her favorite shops in the mall again!😜 I hope I don't love your pizza too much because those giant slices will be a lot to work off...my mouth & stomach will be so thrilled...my waist & hips not so much, I will have to spend a few hours mall walking with a vengeance afterward!😆😂🤣
Had to make a return visit, left with the chocolate cannoli this time! My best to the owner & his wife & their wonderful staff! You are all great &...
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