Stickley — Local services in Town of Manlius

As much as I like Stickley brand in the past, my experiences have not been stellar like a high end furniture maker should be. Very recently I bought a Stickley table, now get this, sit down if you are a die hard Stickley fan...Stickley craftspeople used wood putty for the table leg joints. That's right wood putty. I was apoplectic. I've bought numerous pieces in the past, 30 years ago, and I wanted a companion for our Stickley Chair. Wood putty on a collectable piece of furniture from a respectable furniture maker. Unheard of, I know. See pictures if you don't believe me. I'm working with the retail ops mgr now to resolve the issue. It is yet to be fully resolved. So what I would suggest is check your furniture carefully for quality BEFORE delivery. Unpack and look at the furniture BEFORE it enters your house. If ther is any kind of mis color or WOOD PUTTY or any blemish - send it back. Take pictures. What has the world come to, when we can't depend on the craftsmanship from a well known and respected furniture maker. Gustav Stickley, if you are reading this and watching...scream three times! The pictures also show a gob of glue and terrible sanding, along with the wood putty. Check your purchases. Buyer beware. I do no...

Made a large purchase at the Brookfield showroom.

My experience was and is an ongoing nightmare.

Staff was incompetent. And tried to charge a restocking fee when it was their error.

After our purchase the sales person was gone then the manager. New staff knows very little if anything that transpired.

The customer service representative from corporate is little to no help.

The shipping warehouse keeps sending me emails for an unpaid balance. The Store says I have no balance.

I am still waiting for someone to do something.

They don’t stand by their products or know how to properly provide any customer service ,not the Stickley store I remember.

I purchased over $20,000. In merchandise.

I would...

We purchased two "high end" leather chairs about 5 years ago and in less than two years the leather had failed miserably. The company does not stand behind their products. I would never consider spending over $5,000 for a chair from them again to have it look so bad in only two years!! BUYER...